Customer Tech Support Expert

Job description

about the role

Cisco Prime Infrastructure 2.x/3.x, Cisco Routing & Switching, Cisco Wireless experience & hands-on experience is must.

Candidates should able to perform following activities smartly:

Knowledge of Network Management, NMS software applications, and NMS applications platforms.

The focus is on such Cisco NMS applications as Prime Infrastructure 2.x, Prime LMS 4.x, Mobility Services Engine

Experience with Network Management Architecture, Wireless, and/or routing – switching technologies

Analyze, use and configure network management applications for medium to critical complexity networks

Manage workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally

Provide systems product training and mentoring to other’s and assist in problem resolution where required

Escalate systems and problems to appropriate internal resources and resolve on a timely basis

Accurately and completely document problems and solutions on case notes and bug reports

about you

Strong SNMP Skills & Cisco Prime Infrastructure skills

Knowledge of TCP/IP v4, Cisco Routers, Cisco switches, AAA, Radius is desired

A good understanding of WiFI technology

Ability to communicate effectively both verbally and in writing

Ability to work with cross-functional teams

Ability to determine problems and deliver known solutions

Ability to work effectively with and provide guidance to other members of the work group

Knowledge of Cisco network management products from a broad perspective with a deep understanding of one or more specific network management products such as

Cisco Prime Infrastructure , LMS, NAM, Cisco Mobility Services Engine

additional information

CISCO PRIME/SOLARWINDS/HP

department

Sales & Marketing Asia Pacific

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular