Customer Tech Support Agent
Moka, Mauritius Communication
Job description
about the role
Event Management ; Proactive detection of Customer faults by monitoring customer equipments
Perform customer statusing and conduct prelimary checks
To provide an outstanding customer experience
To provide timely response to customer requests
To ensure a good quality of service
about you
Diploma Holder in IT, Electronic, Telecommunications or related field
2 years working experience in IT or Telecom desirable
Good interpersonal and communication skills
Good time management, and organizational skills
Good negotiation skills
Customer Oriented Attitude
Ability to work under pressure and multitasking.
Proactive and self-motivated
Good analytical and problem solving skill
Team Spirit
Ability to work on a 24 X 7 roster
additional information
department
Customer Services & Operations
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular