Customer Tech Support Agent

Description de l'offre

about the role

To provide an outstanding customer experience

To provide timely response to customer requests

To ensure a good quality of service

Ensure customer satisfaction at all times

Timely creation and deletion of events as per processes

Web search

Timely check, handling and sorting of mails in shared mailbox

Follow-up corporate processes, standards and procedure

about you

Good written and spoken English and French Language is a must

Good Customer Relationship Management skills

Good time management and organisational skills

Ability to work in teams

Proactive, self-motivated and determined attitude.

Ability to work under pressure & multi-task, using a team approach to solve problem when appropriate

Results oriented and problem solving skills.

Need a willingness to learn and expand knowledge

IT Proficient: MS Office Software Suite: Word, Excel, Outlook

Typing accuracy and speed

Familiar with search engines

Familiar with the usage of digital map for  searches.

Ability to work autonomously with little or no supervision

additional information

department

Customer Services & Operations

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular