Offers “Orange”

Expires soon Orange

Cusomer Tech Support Expert

  • القاهرة, مصر
  • Sales

Job description



about the role

¦ Provide a professional first technical point of contact for the customer
¦ Acts as technical escalation level within the team.
¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
¦ Provide updates as needed to the customer in order to meet performance objectives.
¦ Perform technical escalations in line with company procedure.
¦ Liaise and refer issues to correct/relevant entities internally and externally..
¦ Undertake any other reasonable task as assigned.
¦ Ability to build relationships with peer and management levels both with clients and the company management
¦ Proactive, self-motivated and determined attitude.

about you

¦ Engineering degree (B.Sc.) with 2-4 years relevant technical experience.
¦ Valid cisco (CCNA & CCNP) certificates is mandatory.
¦ SD-WAN knowledge.
¦ Very good analytical skills.
¦ Excellent customer skills as well as interpersonal and communication skills
¦ Good time management, and organizational skills.
¦ Ability to work under pressure and deal with multiple tasks.
¦ Proficient in English

additional information

department

Customer Services & Operations

contract

Regular

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