Cusomer Tech Support Expert
القاهرة, مصر Sales
Job description
about the role
¦ Provide a professional first technical point of contact for the customer
¦ Acts as technical escalation level within the team.
¦ Responsible for the escalated tickets and participates in the generations and handling of the monthly trend analysis that is shared with the account team and the customer senior management.
¦ Provide updates as needed to the customer in order to meet performance objectives.
¦ Perform technical escalations in line with company procedure.
¦ Liaise and refer issues to correct/relevant entities internally and externally..
¦ Undertake any other reasonable task as assigned.
¦ Ability to build relationships with peer and management levels both with clients and the company management
¦ Proactive, self-motivated and determined attitude.
about you
¦ Engineering degree (B.Sc.) with 2-4 years relevant technical experience.
¦ Valid cisco (CCNA & CCNP) certificates is mandatory.
¦ SD-WAN knowledge.
¦ Very good analytical skills.
¦ Excellent customer skills as well as interpersonal and communication skills
¦ Good time management, and organizational skills.
¦ Ability to work under pressure and deal with multiple tasks.
¦ Proficient in English
additional information
department
Customer Services & Operations
contract
Regular