Critical Application Support Level 2 Engineer
Cairo, Egypt Design / Civil engineering / Industrial engineering
Job description
about the role
Critical Application Support (CAS) delivers 2nd level application support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) or application hosting entities (IT Service Operation Data Centers Monitoring).
Key tasks and responsibilities
Within the CAS team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):
· ensuring applications’ availability to meet the SLA target
· handle, diagnose and route in real-time incoming trouble tickets
· responsible for 2nd level technical support and escalation
· develop monitoring scripts to monitor applications, system performances and data availability
· produce monthly applications availability and data reports (Key Performance Indicators)
· assist in application maintenance operations to ensure service continuity
· communicate planned/unplanned outages to end users
· provide administration services on applications
· provide workarounds for major issues until permanent fix is delivered
· participate in the UAT testing for any bugs/new application features
about you
Functional Skills:
· strong ability to work in a team
· excellent written and verbal communication skills
· time management
Technical Skills:
· one or more of the below qualifications is mandatory:
· excellent operating system administration & scripting skills (Solaris, HPUX, Windows, Linux)
· excellent Database administration skills (Oracle, Sybase, SQL Server, MySQL)
· excellent Web Servers skills (IIS, Apache, Tomcat)
· excellent Web Services skills (SOAP, WSDL, XML)
· good knowledge in development using one of this list (Perl ,Java, ASP.NET, VB.NET,C# ,PHP)
· good understanding of network protocols (CCNA is a plus)
· ITIL foundation knowledge (certificate is a plus)
Educational background:
· B.Sc. in computer science or equivalent
· Fluent in English, French is a plus
Professional Experience:
2-5 Years work Experience in IT operation activities.
department
Orange Gbl Sol for Business
Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
contract
Regular