Cloud Coach

Job description

about the role

Inside this scope he then has for main objectives :

1. follow-up and report activities of cloud coaches inside this scope : pre-sales, services delivery, customer follow-ups, customer billing,

2. ensure that processes and best practices are followed, and customer satisfaction reached

3. to be source of recommendations and continuous improvement with a proactive approach, in order to improve performance, quality, and economic profitability

4. To delivier coaching session with our customer to better understand our product.

5. to plan a key role in migration of projects.

6. To be our ambassador to sell our products to our clients.

about you

Good knowledge on Firewall, Hosting and/or network environment
- Excellent Knowledge on Unix/Linux OS and windows
- Excellent Knowledge on Extranet/Internet protocols, Proxy
- Good knowledge on Network system(TCP-IP, SMTP/POP, DNS, etc..)
- Should have at least 2 years of experience on IT management
- Proven working experience in Operating Systems – Windows/Linux/Redhat
- Knowledge on BEA Weblogic, Symantec Cluster, Clustering, Cisco, FW, Routing, VLAN
- Knowledge of Application Servers (Apache and n-tier architecture)
- Knowledge of relational databases (Oracle, MY SQL, SQL Server), monitoring tools (Patrol) and backup solutions
- Knowledge of Linux/Unix (an added advantage)
- Knowledge on VmWare/VSphere environment (an added advantage)
- Knowledge of Cloud technology (an added advantage)

additional information

Skills/Experience/Qualifications:
- University degree in IT/Computer Sciences with 3-4 years in an Extranet/Internet environment
- Ability to work within a team with good team spirit
- Ability to work remotely and with different teams located outside Mauritius
- Ability to build relationships with IT CSM, clients and teams located outside Mauritius namely in France, Egypt and Rio.
- Good interpersonal and team-build
- Ability to work creatively and analytically in a problem-solving environment
- Good IT/communications background and problem solving skills.
- Ability to work under pressure and to deal with multiple tasks
- Good Analysis Skills
- Excellent customer service skills
- Proactive, self-motivated and determined attitude
- Exemplary time management, organizational and communication skills
- Good commercial awareness
- Good presentation skills
- Good Professional image
- Good PC skills and application knowledge.
- Working hours flexibility ( on-call support)
- Fluent in French as well as in English.

department

Orange Cloud for Business

Orange Business Services manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business.  Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

contract

Regular