Call Center Consumer

Job description

about the role

·  Answer all incoming and outgoing calls of the Postpaid call center to respond to customers’ requests and achieve customer satisfaction
·  Provide follow up, occasional campaigns and call backs blended with normal inbound calls to solve customer complaints
·  Investigate all inquiries, requests and complaints received via all channels available to validate and escalate customer problems
·  Communicate with other Customer Care departments to deliver customer feedback and respond to all relevant customer inquiries
·  Provide proper information to customers in a clear and comprehensive way to increase their understanding of the company products and services.
·  Work on achieving own objectives effectively and efficiently in alignment with the company strategy and with respect to its policies and best practices
·  Use available learning methods and tools to develop own skills
·  Use the available tools and systems to document customer requests and to provide the correct information and services
·  Update own awareness of all the services and products provided by the company
·  Escalate problems, report suspected fraud and provides relevant feedback to the Management in order to be updated with customer problems

about you

·  Bachelor degree from a recognized university
·  0-2 years of experience in the same function
·  Undergraduates can apply

skills

·  Very good English both spoken and written
·  Very good computer skills

additional information

Working conditions: Part time - 4 hours per day (From 8:00 PM Till 12:00 AM)

Days Off: 2 consecutive days, excluding the weekends at the beginning their days off will be within the week days

department

Customer Care

contract

Regular