Offers “Orange”

44 days agoOrange

Account Associate

  • Bratislava, SLOVAKIA
  • Teaching

Job description

about the role

Owns and drives organic growth cross-functional activities, with solid customer engagement / relationship and account management team alignment 

Owns end to end  Quote to Order process and Sales Ops related activities for small to medium customers

Accountable to drive Organic growth upselling activities

Accountable to drive Organic growth upselling activities

Organic Growth is defined as “Commercial moves, adds and changes for an existing customer, covered by a signed contract and that does not require the Bid process”

Owns customer governance structure for Sales Ops related activities

Responsible for regular reports for in charge customers

Responsible for customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships, provides input and manages action plans for department responsibilities

Engages with customer through face to face and/or remotely to support QTO process related requests

Works with billing and accounts receivable teams to resolve invoice quires, credit notes and customer non-payment issues.  Responsible for resolving and responding to customer’s billing/invoice inquires

Responsible for commercial inventory management

Responsible for preparing and supporting customer for Service Delivery and Traking Tool (SRT) usage (customer engagement – trainings – support – compliance)

Owns customer specific instructions and guidelines (price book, process, customer labelling,  etc.)

Supports contract renewal, repricing and project preparation activities to ensure standard QTB-model is executed.

Aligns with account manager, engagement manager and/or bid manager(s) to decide Go/no-go with Bid proposal in these parts that related to Sales Ops

Act as quality assurance and consultant to Bid teams regarding Sales Ops related topics to ensure information needed to create quotes and orders according to standard QTB-process is received, obtained and validated

Feed Pricing Portal if there is no pre sales COE team assigned

Validate and sign off contractual elements against standard QTB-process that related to Sales Ops topics : customer request communication and tools, QTO-reporting, governance structure, disconnect process, payment terms, billing proposals, standard product rules (like Billing)

With support of senior sales operations team memebers set up “service description Sales Ops process “ which include the guidelines, documentation and checklists to ensure smooth process from Bid phase to order creation/signoff phase

Ensures local contracts are in place

 Act as owner of the quote to order cycle, ensuring QTO-performance is in line with customer expectations. Owns customer agreements and acts on them where needed for sales operations matters.

Is responsible for miximising profitability of the organic growth.

Cooperates and guides sales ops admins in Bratislava in order to deliver quote to order cycle, using general + customer specific instructions and guidelines (price book, process, customer labeling, BAN-usage etc.)

Proactively Escalate pending actions (quotes, orders, billing issues etc.) including KPI-management

Proactive initiate improvement projects to improve the QTO-process, aim for Operational Excellence

Proactive document and continuously develop customer specific processes, templates and requirements

Owns small to medium customers organic growth management and reporting

Report new potentials to account management team

Acts as advisor to customers and account teams on QTB process matters


about you

Academic business degree or equivalent

Languages: English fluently and supported country language

ITIL Fundamentals

2 to 4 years’ experience as Sales or Account Associate in a different branche

3 to 5 years’ experience as Sales Ops admin

Clear & proactive internal and external customer communication

Able to deal with dual reporting lines and virtual teams

Fast learning and self-motivated

Experience in Quote to Order processes

Initiate and execute projects to develop the community

Negotiations / Delegation skills 

Demonstrate responsibility/taking ownership 

additional information

base salary from 1,450 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience.


Sales & Marketing Europe



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