Technical Writer (JoinOCI-CustomerOps)

Job description

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will write, review and produce single books or individual chapters, appendices, etc. of product user documentation and/or courseware. Obtain data and information from the appropriate source e.g. technical staff and exercise judgment within defined procedures and practices to determine appropriate action.

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area. 1 year of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

Qualifications :

Oracle's Cloud Infrastructure team is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services.

We seek top-notch, technical writers with deep cloud infrastructure knowledge and experience documenting broad knowledge base articles. As an early member of this technical content team, you will have significant influence on technical content strategy in all areas, including authoring environments, integration with engineering workflows, automation tooling, and style guide development. You will also collaborate closely with our state-of-the-art user experience team to go beyond traditional forms of product documentation to deliver a ground-breaking overall user experience.

These are exciting times in our space - we are growing fast, still at an early stage, and working on ambitious new initiatives. At Oracle Cloud Infrastructure, you can have significant strategic and technical impact by helping to build innovative technical content from the ground up. If you enjoy a challenge and seek to influence your work and working environment, this may be the opportunity for you.

Job Responsibilities
• Work closely with engineers and product managers as features are developed to author documentation in real time
• Deliver accurate customer-facing documentation on time and with a high degree of quality
• Contribute to strategic initiatives around authoring environments, development processes, and automation tooling
• Work closely with other members of the technical content team to ensure consistency in workflow and writing style
• Collaborate with the user experience team to ensure that technical content — including documentation, contextual help, UI text, and other forms of assistance — are discoverable, usable, and pleasing to the customer
Qualifications
• 3+ years of experience
• Experience developing Knowledge Base type documentation
• Knowledge of cloud infrastructure concepts and technologies
• Impeccable written English skills
• Strong team player with outstanding communication, organization, and interpersonal skills. We believe the HOW is as important as the WHAT.
• A history of fearless hands-on investigation and product use and a strong customer advocate mentality
• Comfort with agile, swiftly changing, dynamic software development situations
• Ability to learn new technologies quickly
• Ability to establish and follow style and usage guidelines
• Ability to drive, follow, and evangelize cross-team processes
• Familiarity with software localization and accessibility guidelines
• Understanding of transformation engines and content management systems
• Experience using distributed source code management systems, such as Git
• Experience using enterprise-grade bug tracking systems, such as JIRA
• Experience and commitment to capturing and maintaining institutional knowledge
• A Bachelor's degree in a writing-intensive field, or significant work experience in startups or fast-paced enterprise technology development environments

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.