Technical Services Manager - Hotels (Hospitality)

Job description

An entry-level management position responsible for supervising a team of Implementation Consultants ensuring quality work at customer sites. Has a broad understanding of solutions, industry best practices, multiple business processes or industry technology products. Monitors Implementation Consultant activities and performance on projects. May serve as project advisor for moderately complex engagements.

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Effectively consults with management of customer organizations. May participate in sales proposals in a pre-sales capacity. May assist with end-user training and take the establishment live on the system after everything has been configured and everyone is trained. Provides coaching, guidance and feedback to develop skills of team members. Typically manages individual contributors. Demonstrates multiple business processes expertise within one product family. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements

Four year degree preferred and 5 years of experience relevant to this position including 2 years Implementation Consulting experience preferred. Deep knowledge of Implementation Consultant role. Product or technical expertise relevant to area of focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Desired profile

Qualifications :

This position is currently not open for Singapore location.

An entry-level management position responsible for supervising a team of Implementation Consultants ensuring quality work at customer sites. Has a broad understanding of solutions, industry best practices, multiple business processes or industry technology products. Monitors Implementation Consultant activities and performance on projects. May serve as project advisor for moderately complex engagements.

Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs. Effectively consults with management of customer organizations. May participate in sales proposals in a pre-sales capacity. May assist with end-user training and take the establishment live on the system after everything has been configured and everyone is trained. Provides coaching, guidance and feedback to develop skills of team members. Typically manages individual contributors. Demonstrates multiple business processes expertise within one product family. Ensures that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements.

Four year degree preferred and 5 years of experience relevant to this position including 2 years Implementation Consulting experience preferred. Deep knowledge of Implementation Consultant role. Product or technical expertise relevant to area of focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.

Essential

·  Minimum 2-3 years' experience installing/configuring/supporting/upgrading OPERA servers, Interfaces & Oracle Database.
·  Minimum 8 years of overall hospitality experience

OR

·  Degree in a technical, hospitality or business field
·  Knowledge of property management system
·  Previous experience in installing/supporting alternative hospitality software products

Required:

·  Previous technical support or implementation experience
·  Strong communication skills
·  Knowledge of Property Management System
·  Great troubleshooting skills
·  Familiarity with Oracle Database & PLSQL