System Administrator 3-IT - Oracle - Reading - Wizbii

System Administrator 3-IT

  • By Oracle
  • Reading (United Kingdom)
  • Information systems
2018-06-25T21:18:21+0000

Job description

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. Propose client configuration and implement technical solutions to enhance and/or troubleshoot the system. Work with others to define, coordinate vendor purchase needs. Responsible for support documentation as well.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Seeked profile

Qualifications :

Job Title : System Administrator, Oracle Global Nerve Center Cloud Operations (GNC)

Grade : IC 3 or above based on skills & experience

Purpose : To provide operational support for one of the industries largest Cloud environments through tasks such as environment configuration, monitoring, event troubleshooting, and tool development.

Location : EMEA / US / APAC

Description : Working as part of a Nerve Center shift, you will be part of the global follow-the-sun 24/7/365 Oracle Cloud Operations team with the mission to maintain and enhance the global Cloud environment generating over 270 billion platform transactions weekly. A key responsibility of the role will be to continuously raise the industry bar by driving efficiency and overall customer experience improvement into the greater Oracle Cloud system. Oracle Cloud is a major focus point of the company. As a result, both computing environment and human organizational growth is occurring at a rapid rate. Best of breed technologies are continually reviewed and supported for the delivery of a positive customer experience to highly acclaimed hosted products such as Oracle Service Cloud, Taleo, TOA, Responsys, and Eloqua.

As a member of the Oracle Cloud Operations team, you will be surrounded by “willing to help” individuals representing some of the brightest and most innovative minds in the industry. You will be a part of an organization that prides itself on providing training, empowerment, and career progression.

Tasks:

Environment Monitoring & Configuration

· Perform shift Nerve Center coverage managing the [TOA, Service Cloud, Responsys, Eloqua etc.] platform

· Follow standard operating procedures and policies in administering environmental support

· Execute approved changes during change windows

· Remotely deploy and configure hardware requirements

· Monitor and administer live application servers and test system performance to provide performance statistics and reports

· Participate in project delivery aimed at increasing capabilities around monitoring, notification, configuration and deployment of servers and applications within the Oracle Cloud Platform

· Recommend and execute modifications to Server systems in order to improve efficiency, reliability, and performance

Service/ Incident Request Handling Process

· Fulfill service requests from internal and external customers surrounding the management of Oracle Cloud Platform within applicable Service Level Objectives

· Work through the ticket queue in the correct priority order

· Ensure ticket tool is properly and effectively utilized to capture information for reporting purposes


Event troubleshooting


· Respond to monitoring alerts to quickly identify trouble source and implement resolution to avoid or reduce duration of an outage

· Remotely configure and optimize hardware

· Coordinate with system operations, business application, and database administration functions to ensure availability, reliability, and scalability of Server systems to meet business demands

· Work closely with Performance and Customer Services teams on customer impacting incidents


People & Self Development


· Actively participate in respective training programmes to develop the required skills

· Strong understanding of the organization's goals and objectives

· Take part in Performance management using the Oracle GNC appraisal system

· Ensure to maintain an up to date PDP with line manager - monitor progress, and find solutions for individual training needs

· Assist in the training and development of more junior team members

· Seek out opportunities to further grow your knowledge of the GNC environment and GNC services

· Take opportunities to get involved in divisional activities outside of your day job

· Build relationships with peers and internal experts, stretching beyond your immediate team across the wider division

· Develop and maintain training materials and systems documentation

Required Knowledge, Skills, Abilities, and Background

· 3+ years of relevant experience as web/application administration engineer with expertise in supporting Microsoft server applications (IIS, ASP, .Net, Windows Server)

· 2+ years experience with deploying web applications to a Windows environment

· A strong team player, self-motivated, self-starter with a “get it done” work attitude

· Effective written and oral communication skills (must be able to articulate technical designs, strategies, and problems to management and peers)

· Strong technical background in industry-standard infrastructure and application stacks for Cloud/SaaS

· Hands on experience with ISP, SaaS or Cloud Operations

· Ability to work in a high-pressure, fast-paced, high growth environment

· Experience working with Windows based performance monitoring tools

· Strong experience in IT-related systems implementation, operations, and support

· Experience and ability to reverse engineer systems for troubleshooting.

· Ability to plan and execute projects with minimal oversight

Property Specific Skills / Abilities

· 2+ years hands on experience working with SQL Server (2005 or 2008)

· Experience in using different configuration management/automation tools such as Chef / Puppet

· Experience with Linux or similar Unix platforms (Oracle Server, CentOS, RHEL, Solaris, BSD)

· Knowledge of load balancing and high availability planning

· server applications (IIS, ASP, .Net, Windows Server)

· 2+ years experience with deploying web applications to a Windows environment

· A strong team player, self-motivated, self-starter with a “get it done” work attitude

· Effective written and oral communication skills (must be able to articulate technical designs, strategies, and problems to management and peers)

· Strong technical background in industry-standard infrastructure and application stacks for Cloud/SaaS

· Hands on experience with ISP, SaaS or Cloud Operations

· Ability to work in a high-pressure, fast-paced, high growth environment

· Experience working with Windows based performance monitoring tools

· Strong experience in IT-related systems implementation, operations, and support

· Experience and ability to reverse engineer systems for troubleshooting.

· Ability to plan and execute projects with minimal oversight

Property Specific Skills / Abilities

· 2+ years hands on experience working with SQL Server (2005 or 2008)

· Experience in using different configuration management/automation tools such as Chef / Puppet

· Experience with Linux or similar Unix platforms (Oracle Server, CentOS, RHEL, Solaris, BSD)

· Knowledge of load balancing and high availability planning

· Experience with Windows based scripting

· Experience of OVM, XenServer or VMWare

· Experience of Oracle Enterprise Manager or similar enterprise monitoring system

Required Personal Attributes

·  Good interpersonal skills with ability to present ideas in business-friendly and user-friendly language
·  Highly self motivated and directed with keen attention to detail
·  Proven analytical and problem-solving abilities
·  Ability to effectively prioritize and execute tasks in a high-pressure environment
·  Strong customer service orientation
·  Experience working in a team-oriented, collaborative environment


Work Conditions


·  This role is primarily based in Oracle Global Nerve Centre (GNC)
·  Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

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