System Administrator 2-IT

Job description

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Perform performance trend analysis and manage the server/network capacity. React to potential problems using automation, scheduling, and monitoring tools -- escalating to management where appropriate. Participate in configuration and implement technical solutions to enhance and/or troubleshoot the system. Responsible for support documentation as well.

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2-4 years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.

Desired profile

Qualifications :

Job Description

System Administrator (IT Support Technician) plays a key role in supporting IT infrastructure in the Oracle Data centers world wide. This position requires wide and overall knowledge in Linux, Unix or Windows (but not limited to them), virtualization, cloud computing technologies, networking, client OS. While his/her primary role is support operations for the system center, s/he will be also occasionally required to take active role in testing applications, and diagnosis of IT problems outside their scope of responsibility. A successful candidate will be required have a broad range of knowledge and experience, as well as be a quick learner to understand and work with specialized systems.

% of Time / Description of Essential Functions
1: 70% / Systems maintenance, Service level maintenance for Enterprise Manager Alerts in internal customer support (Linux / Unix / Windows)
2: 15％ / Hardware alerts monitoring
3: 10% / Troubleshooting and configurations, automation
4: 5% / Test and evaluation of new hardware and/or software, system, etc.

Total: 100%

The work can be demanding at times, particularly as deadlines approach, when extra hours may be required based on the candidate's effective deliverable capacities.

Basic Qualifications

Skills/experience

· Experience in monitoring and configuration of Linux / Unix / Windows in enterprise environment.

· Experience in Oracle OVM, VMWare virtualization technologies.

· Basic knowledge of LAN/WAN (Ethernet, TCP/IP etc.) and related experience (mandatory).

· Helpdesk, user support technician/operator experience with server hardware support experience.

· Effective communication skills via phone and email in English are mandatory.

· Business Level English Skills

· Familiarity in Perl / Python / Apex programming along with Operating systems skills will be given preference.

Competencies

1: Bias for Action (Case / SR Resolution)
Evaluates acts and communicates in SLA time. Is decisive. Makes timely, practical, effective decisions. Takes initiative without being asked. Plans efficiently while avoiding analysis paralysis. Knows how to take smart risks. Demonstrate strong follow-through and consistently keep commitments to customers and employees. Take ownership and responsibility for priority customer issues where and when required review urgent and critical incidents for quality.

2: Prioritization
Ability to prioritize the assignments at hand even in loosely structured situations. Effectively handles multiple projects or tasks at the same time and complete them within a set time frame.

3: Self development and teaching
Understands personal strengths and development needs. Initiates self-development actions. Seeks and shares job-relevant learning, developmental experiences, and feedback to enhance performance. Encourages others to take personal responsibility for continual learning and skill growth. Shares knowledge with others.

4: Dealing with ambiguity
Able to function well in loosely structured situations. Works effectively in situations involving uncertainty or lack of information. Effectively handles multiple projects or tasks at the same time. Is open to and responds flexibly to change.

5: Teamwork and willingness to roll up sleeves
Fosters cross-functional and cross business teamwork. Builds and promotes team morale. Works efficiently and effectively on teams to meet customers' needs. Contributes outside the scope of the job. Meets all team commitments. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Willing to do low profile, non-challenging work to get the project done.

Preferred Degree: Any degree

Special Requirements: Successful candidates will be required to perform duty in three SHIFTS (Day, Noon, Night) on rotational bases.

Preferred Experience

· 1 to 3 years server/client support experience