Expires soon Oracle

Client Serivces Consultant

  • Chicago (Cook County)
  • Sales

Job description

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with small, minimally complex clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities.

Duties and tasks are standard. Completes own role with guidance and within defined policies and procedures. Typically 0 to 2 years of professional experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired profile

About Us

Oracle Textura Payment Management (TPM) is a cloud-based software service that streamlines the construction billing and payment process. It is the first of its kind in the industry, and since 2004 has helped clients manage $400B in construction more efficiently and with less risk. TPM is offered within the Construction and Engineering Global Business Unit (CEGBU) vertical at Oracle alongside many other products that serve this fast-growing industry.

The Textura Client Services team is uniquely responsible for all aspects of the client lifecycle, including sales support, implementation, account and relationship management, and ongoing support of the TPM application. You will collaborate with all levels of the Client Services group, as well as the Production Support and Product teams, to deliver TPM to our clients and support project implementations by ensuring delivery timelines are followed and issues are tracked and escalated as needed.




Detailed Description

As a Client Services Consultant, you will work directly with Oracle's clients and collaborate with team members to ensure our clients are successful in their use of TPM. By providing exceptional service over the phone, through e-mail, and in person at client locations, you will help our clients improve productivity, mitigate risk and enhance project communication through our cloud-based solution, Oracle Textura Payment Management. The Client Services team is a fast paced, energetic, ever changing environment. We are goal oriented and driven to exceed client expectations. With that, come many opportunities for growth including career development support and exposure to a thriving industry!

Key responsibilities include

·  Answer support calls/emails and work with clients to fully understand, troubleshoot and resolve issues
·  Assist your team with the implementation of the Oracle Textura Payment Management solution for both new and existing clients
·  Help understand clients current work flow and identify areas of need
·  Work with team members to identify, define, prioritize, and implement new system functionality
·  Lead web-based and on-site training for both new and current Oracle clients
·  Work closely with cross departmental teams to resolve issues in a timely manner
·  Demonstrate initiative to taking on increasingly challenging projects
·  Bachelor's degree in communications, business, finance / accounting or related area of study
·  1-3 years direct experience supporting clients via phone / email / in person
·  Customer Service experience
·  Comfortable presenting to large groups
·  Microsoft Excel skills required
·  Professional written and verbal communication skills
·  Ability to solve complex problems under pressure
·  Construction industry knowledge helpful, but not required
·  Ability and willingness to travel (up to 20%)

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Preferred Skills and Qualifications:


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