LOCAL TECHNICAL CONSULTANT HF

Job description

OT is a world leader in digital security solutions for the mobility space. OT has always been at the heart of mobility, from the first smart cards to the latest contactless payment technologies which equip millions of smartphones. Present in the Payment, Telecommunications and Identity markets, OT offers end-to-end solutions in the Smart Transactions, Mobile Financial Services, Machine-to-Machine, Digital Identity and Transport & Access Control. OT employs over 6 000 employees, including 600 R&D people. With more than 50 sales offices across 5 continents and 10 facilities, OT’s international network serves clients in 140 countries. For more information: www.oberthur.com
The Local Technical Consultant will serve as smart card and related software expert providing vision and leadership in applying smart card technologies developed by Oberthur Technologies. He/she will analyze customer and market application / system needs and determine how the Oberthur technologies may be used to meet those needs in the Payment market in the United States.
The position is based in Chantilly, about 30 km from Washington.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES:
Pre-Sales:
- Provide technical expertise (including training sessions) to sales forces and customers
- Customer visits, training and consulting
Technical Project management:
- For specific projects launched by customers, coordinate actions and departments involved in a new product development (R&D, Tech Support, Sales, industrial sites)
Internal Support:
- Provide backup support to other technical team members, assisting with documentation, information and training to support customers and partners.
Technical Account Management:
- Technical lead for EMV (EuroPay Mastercard Visa) product development which involves chip profile definition and development, key management, and definition of chip personalization specification.
- Develop and maintain relationships and projects with customers and partners as primary technical interface to various levels within the customer’s organisations.
- Involve technically in all internal departments (sales, customer service, pre-perso and perso engineering & production) activities, along with customer and external organisation (e.g. VISA, Mastercard), from the technical proposal of the solution until the deployment, including security and key management procedures
- Organise and conduct training sessions on Oberthur products and solutions, and assist with tender responses.
- Provide support for and supervision of change management, adhoc queries, technical consultancy, troubleshooting and day-to-day production issues related to your customer accounts.
SPECIALIZED KNOWLEDGE AND SKILLS:
- Smart Card technologies: Java Card, MULTOS, EMV
- Cryptography technologies: Symmetric and asymmetric cryptography, DES/3DES/RSA
- Knowledge of payment Smart Card services highly desirable
- Able to provide consistency and accuracy in a fast pace environment
- Ability to work well independently or as a team
ORGANIZATIONAL RELATIONSHIP:
Reports to Smart Card Technical Support Manager(Financial Services & Transport).
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to accomplish each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Business Skills:
- Innovative, self-starting, hands-on, technology professional who requires little direction in assuming responsibility and who has solid analytical / conceptual skills.
- Must have a keen sense of customer / system integrator requirements and industry trends and assist in translating those trends and requirements into product plans and deliverable products.
- Organized, disciplined, flexible, independent, results-oriented and decisive with a can-do attitude. Ability to work in a fast paced environment.
- Strong interpersonal, presentation and written communication skills.
- Ability to prioritize and manage multiple (often extremely urgent) requests from customers
Language Skills:
- Fluency in English required
- French desired
Education and/or Experience:
- Bachelor’s Degree in Computer Science, Information Technology or equivalent technological experience. Master’s Degree or above a plus.
- Understanding of Smart Card, EMV and cryptography related technology
- Previous experience in technical / customer support and training desirable
- Required computer skills : Java, C/C++
- Desired computer skills: MFC, .NET, Excel Macros
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