Payroll & Time Expert

Job description

Job Description

•Take care of answering complex queries and transactions which could not be solved by HR Customer Care team
•Act as subject matter expert for Payroll & Time processes
•Provide training to HR Customer Care team in order to increase their first contact resolution rate
•Escalate requests that cannot be resolved directly to the appropriate experts e.g Tier 3
•To guide and become the second reference point for HR Process Specialist team members for HR processes and SAP related queries
•Maintain and sustain the Knowledge Base and Nimbus for countries in scope
•Contribute to projects in scope for HR Process Team
•Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation
•Provide support for the transition period
•Perform other tasks as assigned by Line Manager

This is not an exhaustive list of duties or functions.

Desired profile

Minimum requirements

•Bachelor’s degree in HR/other related field is preferred
•Excellent English spoken and written
•Fluency in Mandarin language is an added advantage
•3-4 years of working experience in SSC environment is a must
•In-depth HR/SAP system and process expertise in a given process scope
•Multiple country HR regulations knowledge is preferred
•Work experience in virtual/remote teams preferred
•Work experience in international environment/team/global company preferred