Senior Consumer Collections Representative - Fraud Team

Job description

Position Title

Senior Consumer Collections Representative - Fraud Team

Function

Credit Services

Site / Location of Position

US - Irving, TX

Legal Entity

Nissan Motor Acceptance Corp. (NMAC)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. Our culture is one that fosters career development while understanding the importance of family and a healthy work/life balance. We're currently looking for a Senior Consumer Collections Representative to join our Fraud team at NMAC in Irving, TX.

Job Summary: Responsible for primary collections of accounts which are 30+ days delinquent and review all proposed collection actions to ensure cost effectiveness and appropriateness. Performs other duties as assigned. Contributes to building brand value and achieving enduring profitable growth.

Job Functions: Resolves and decides action necessary on complex collection accounts that are 90+ days delinquent, as determined by established guidelines. Reviews proposed collection action for approval within assigned authority levels as submitted by CARs for cost effectiveness and appropriateness according to established guidelines and procedures. Trains all newly assigned personnel on NMAC collection procedures; regularly monitors performance, answers questions, and reviews collection work on accounts. Interacts daily with customers, dealers, attorneys, and government agencies and repossession agents to resolve complex collection accounts; coordinates repossession efforts in compliance with retail debt collections manual. Locates and contacts customers by telephone, correspondence and skip tracing in an effort to identify reasons for nonpayment, and to limit NMAC loss and legal exposure. Formulates customer profile by recording information obtained from credit bureau reports, dealers, attorneys, file applications from KARA system. Documents any collection action taken to date on automated front end (AFS) system. As necessary, performs other related duties of which the above are representative.

Minimum Qualifications
·  Job Skill and Knowledge: Complete understanding of collection process in an automotive captive finance company. Understanding and knowledge of State and Federal laws governing collection practices. Good oral and written communications skills.
·  Education: A high school diploma or G.E.D. Bachelor's degree in business preferred.
·  Experience: Four or more years progressive related clerical experience in a professional business atmosphere, or at least three years prior NMAC service experience and training in a related position.
·  Computer Usage: Working knowledge of word processor, spreadsheet, other PC applications, or Mainframe applications, etc. to produce non-standard, creative products.
We are proud to offer employees a benefit package that is designed to enhance your well-being and reward job performance. Some of these benefits include comprehensive healthcare coverage, paid holidays, paid vacation time, 401(K), vehicle lease/purchase programs, and more. Additional site specific benefits such as on-site childcare, gym, and dry cleaning services may also be available at some locations.

Welcome to an open lane of possibility. Put yourself in the driver's seat and apply today.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law. *Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. Visa sponsorship for this position is not available at this time.