Senior Consumer Collections Representative

Job description

Position Title

Senior Consumer Collections Representative

Function

Credit Services

Site / Location of Position

US - Irving, TX

Legal Entity

Nissan Motor Acceptance Corp. (NMAC)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. We're currently looking for a Senior Consumer Collections Representative to join our team at Nissan Motor Acceptance Corporation in Irving , TX .

The roles and responsibilities of this position include:
·  Interacts with customers, dealers, or outside agents to resolve and respond to complex account issues.
·  Monitors agents to ensure quality service while coaching and developing agents.
·  Supports department objectives by maintaining service levels.
·  Coaches, develops and trains representatives on NMAC policies and procedures, performance and departmental performance standards.
·  Updates account information and documents all necessary information utilizing the Universal Agent System.
·  Utilizes the Consumer Communications Bulletin system for reference, and Outlook for organizational purposes and documents routing.
·  Completes waivers per authority guidelines, corrects misapplied payments, performs investigations as necessary to resolve disputes and/or inquiries, generates and completes any transactions, documents or correspondence necessary within those same guidelines.
·  As necessary, performs other related duties of which the above are representative. Minimum Requirements :

Job Knowledge and Skill:
General knowledge of captive automobile finance sufficient to handle complex problems related to the work area. Good oral / written communication skills. Strong interpersonal and conflict resolution skills. Good problem solving skills.

Experience:
Four or more years of cumulative and directly related collections/customer service experience (with a minimum of 2 years of Collections).

Education:
One or two years of post-high school education. Consider equivalent related college or technical courses, seminars and in-house classroom training.

Computer Skills :
Thorough computer knowledge such as word processor, spreadsheet, other PC applications, or mainframe applications to resolve complex problems in day to day situations. Knowledge of lease, loan, and universal agent/collections software systems, word processing and spreadsheet applications, and telephone systems.

We are proud to offer employees a benefit package that is designed to enhance your well-being and reward job performance. Some of these benefits include comprehensive healthcare coverage, paid holidays, paid vacation time, 401(K), vehicle lease/purchase programs, and more. Additional site specific benefits such as on-site childcare, gym, and dry cleaning services may also be available at some locations.

Welcome to an open lane of possibility. Put yourself in the driver's seat and apply today.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law. *Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. Visa sponsorship for this position is not available at this time.