Front End Collections Representative

Job description

Position Title

Front End Collections Representative

Function

Credit Services

Site / Location of Position

US - Irving, TX

Legal Entity

Nissan Motor Acceptance Corporation (NAC)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. We're currently looking for a Front End Collections Representative to join our team at Nissan Motor Acceptance Corporation in Irving , TX .

Job Summary

·  With on-the-job training, and under close supervision, demonstrates effective methods of ensuring NMAC's profitability and portfolio strength by reducing delinquency.
·  Collects delinquent payments from lease or retail customers.
·  Effectively handles in- and outbound calls.
·  Contributes to building brand value and achieving enduring profitable growth. Job Functions

·  Receives incoming calls from and makes outbound calls to customers on delinquent accounts.
·  Maintains average to above average rate of production consistent with department guidelines.
·  Educates customer on consequences of non-payment on their interest rate, late charges and overall credit rating.
·  Projects courteous and professional communication to negotiate satisfactory payment arrangements, using appropriate voice tone, rate, volume and grammar.
·  Documents all collection activity concerning customer contact on collection system.
·  Generates necessary correspondence to customer in response to inquiries or collection issues, using the CCS production system and word processing software.
·  Performs necessary transactions to correct misapplied payments, update address information, completes waivers per authority guidelines and completes any investigation necessary to resolve customer disputes.
·  Assists in the training of newly assigned personnel.
·  As necessary, performs other related duties of which the above are representative. Minimum Qualifications

Job Knowledge and Skill:
Good oral, written and interpersonal communication skills. Responsiveness. Good listening skills.

Experience: Two or more years of collections or customer service experience in a professional work atmosphere, preferably call center.

Education
High school diploma or G.E.D. Computer Skills: Basic knowledge of word processor, spreadsheet, other PC applications, etc., to output routine products with similar, non-creative formats.

Physical Requirements
The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Physical Abilities
The ability to perform repetitive hand/arm motions up to 90% of the time.

We are proud to offer employees a benefit package that is designed to enhance your well-being and reward job performance. Some of these benefits include comprehensive healthcare coverage, paid holidays, paid vacation time, 401(K), vehicle lease/purchase programs, and more. Additional site specific benefits such as on-site childcare, gym, and dry cleaning services may also be available at some locations. Welcome to an open lane of possibility. Put yourself in the driver's seat and apply today.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture and sell high-performance, fun to drive vehicles. Nissan is an Equal Opportunity Employer for all. Applicants will be considered for all positions regardless of race, gender, military status, disability, or any other status protected by law. *Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. Visa sponsorship for this position is not available at this time.