Expires soon Nissan

Fixed Operations Manager, Central Region

  • Mississauga (Peel Regional Municipality)

Job description

Position Title

Fixed Operations Manager, Central Region

Function

Sales

Site / Location of Position

Canada - Mississauga, ON

Legal Entity

Nissan Canada Inc.(NCI)

Posting Description

Nissan is a global company driven by the accomplishments of our employees. We find pride in our continued commitment to diversity and an exciting lineup of vehicles. Simply put, we are at the intersection of people, transportation, and the environment which keeps us at the forefront of innovation. Our culture is one where personal development, mentorship and recognition are a priority and where each individual's role is clearly linked to the success of the organization. We are currently looking for a Fixed Operations Manager, Central Region to join our corporate sales team at head office located in Mississauga, Ontario.

The Fixed Operations Manager isresponsible for the delivery and execution of Parts & Service sales objectives within an assigned dealership or territory. Conducts analysis utilizing action plans to improve weak areas. The incumbent has also the authority of applying Nissan warranty at the dealer and customer level.

POSITION FUNCTIONS

1.Increase Nissan parts and service revenues and profits through the achievement of set objectives in relationship to:

·Nissan parts sales/wholesale targets
·Nissan accessory sales/wholesale targets
·Extended service contracts volume and penetration targets
·Aftersales merchandising activities and active program participation e.g. One-to-one
·Closely work and support Dealers in achieving their retail parts & service sales
objectives.
Take the necessary actions to:
·Ensure Dealers deliver Nissan parts, accessory and ASP targets on an ongoing basis
·Ensure Dealers develop and provide timely and aggressive Aftersales merchandising
plans
·Ensure active participation in Aftersales programs and initiatives
·Escalate performance deficiencies in order to cure as required
·Ensure on-going Dealer adherence to all Nissan standards, policies and programs.
2.Enhance overall customer experience through the achievement of specific VOC objectives and process implementation. Closely work and support Dealers in achieving their customer satisfaction objectives. Analyse Dealer VOC performance and process, identifies areas in need of improvement, make recommendations and coordinate implementation of specific action plans. Take the necessary actions to ensure Dealers deliver a quality experience to customers and support Nissan customer satisfaction initiatives and programs.
3.Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards. Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary. Provide necessary information to the organization as requested in all potential mediations/legal cases involving Nissan relative to customer satisfaction.
4.Liaises between Nissan and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides Nissan perspective; negotiates on business related issues as required.

MINIMUM QUALIFICATIONS
·A university degree preferred in business/marketing or equivalent experience plus a
·Minimum of 3 years business experience with at least 2 years in the automotive industry.
·Good consultancy skills in the areas of part sales retail awareness; business plan
·Development & process; continuous dealership improvement; automotive marketing
·Principles; financial statement analysis and team development
·Fluency in Microsoft Office (Word, Excel, PowerPoint).

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