Account Manager, Ad Intelligence

Job description

Date: Apr 19, 2019

Location: Chicago, IL, US

Company: Nielsen

Account Manager, Advertising Intelligence

(Job Location: Chicago, IL) – (Job ID #34641)

Founded in 1923, Nielsen is the global authority on the consumer. We help over 20,000 clients, from Coca-Cola to Walmart to Apple to Disney, in 105 countries understand consumers and grow their businesses, every day. The company is organized into two areas: What Consumers Watch, serving media, telecom and tech industries; and What Consumers Buy, serving consumer goods, retail, financial services and automotive industries.

DESCRIPTION

Research market changes in local, regional and national areas to determine potential leads for the Ebiquity Portfolio+ (a global advertising library and creative tracking platform) Sales team. Attend and contribute to team meetings focused on driving profile enhancement and growth for Ebiquity Portfolio+. Maintain client records in SalesForce. Serving as the primary client contact, develop and maintain strong relationships with Portfolio+ clients to foster contract renewals and upgrades. Assist with client requests, issues and training, engaging appropriate team members for additional support. Collect and analyze customer experience feedback from the client, and implement steps to ensure a positive experience. Identify and resolve issues in the client relationship, escalating the issue to the Acting Head of Advertising Intelligence where needed. Pitch the service to new users with a client organization, based on networking with existing users, and identify cross-selling opportunities within Nielsen. Collaborate with the international advertising intelligence, global sales, marketing and product development teams on the above. Involves the opportunity to telecommute from within the Chicago, IL area up to 1 day per week as feasible. Involves domestic travel, up to 4 times/year for 2 to 5 days/trip. Tools and technologies used: Salesforce.com, MS Office (Word, Excel and PowerPoint) and SQL.

QUALIFICATIONS

Minimum Requirements:

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Bachelor's degree in marketing/market research, advertising, public relations, communications or a related field (foreign equivalent degree acceptable) plus 2 years of experience in client and/or account management at an advertising, marketing, public relations/communications, and/or digital media agency.

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This must include 2 years of experience in/with:

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service pricing and client contract negotiation;

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using database management tools such as SQL;

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data manipulation;

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presentation of analytics results; and

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leveraging MS Office (Word, Excel and PowerPoint) for data analytics and visualization, and Salesforce.com for client and/or account management.

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Must be willing to travel domestically, up to 4 times/year for 2 to 5 days/trip.

About Nielsen:

Nielsen is a global performance management company that provides a comprehensive understanding of what consumers Watch and Buy. Nielsen's Watch segment provides media and advertising clients with Total Audience measurement services across all devices where content – video, audio, and text – is consumed. The Buy segment offers consumer packaged goods manufacturers and retailers the industry's only global view of retail performance measurement.

By integrating information from its Watch and Buy segments and other data sources, Nielsen provides its clients with both world-class measurement as well as analytics that help improve performance. Nielsen, an S&P 500 company, has operations in over 100 countries that cover more than 90 percent of the world's population. For more information, visit www.nielsen.com.

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

JOB TYPE: Regular

PRIMARY LOCATION: North America-US-Chicago, IL

ORGANIZATION:

SCHEDULE: Full-time

SHIFT: Day

TRAVEL: YES

Nearest Major Market: Chicago