Technical Research Analyst
Manila (Fifth District) Hotels - Restaurants
Job description
· You will handle in-depth technical and product based questions and escalations from customer service centers around the globe
· You will investigate and document complex technical issues impacting our service
· You will prevent negative impacts to Netflix and our customers by identifying trends and articulating them into actionable follow ups and takeaways
· You will be assisting our Global Escalations team in coordinating the Customer Service response to service issues and outages
· You will serve as a resource for general and technical inquiries in the Netflix APAC region through participation in support chats and team meetings