Customer Service Insights Analyst - APAC

Job description

·  Bachelor’s degree in social science or related field required
·  2+ years of work experience in a research and/or analysis role required
·  Prior experience working in a market research agency required
·  Able to analyze large qualitative datasets and summarize key insights into themes required
·  Data savviness and experience in quantitative data analysis using Excel or Tableau required
·  Excellent written and oral communication skills in English
·  Experience with SQL a plus
·  Prior experience in customer service and/or analyzing customer insights preferred