Offers “Netflix”

Expires soon Netflix

Customer Service Insights Analyst

  • Makati City (Makati 1st District)
  • Sales

Job description


·  Listen to call recordings and review chat and call transcripts to identify themes in the customer experience and analyze points of friction related to the customer journey
·  Use and develop metrics dashboards in Tableau to detect subsets of CS contacts to analyze across regions, languages, and customer segments

Make every future a success.
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