Customer Solutions Analyst and Vendor Managed Inventory Planner

Job description

In order to complete our new team, we are currently looking for a
- Customer Solutions Analysts and a Vendor Managed Inventory Planner (VMI) .

In this position, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers.
You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process (named: Order to Cash), resolve issues, and provide guidance for the day-today operations.

Your key-responsibilities will be:

• Understand and work with the new O2C (Order-to-Cash) processes from demand capture, order fulfilment, billing to returns and refusals
• Understand and resolve all process failures within defined service levels
• Contact and collaborate with Customers (b2b) to improve their satisfaction constantly
• Manage product transitions (with focus on innovations, re-launches, switches ...)
• Provide response or feedback for order-related concerns (deliveries, billing concerns ...)
• Understand the operational specificities of customers and adapt where necessary.
• Generate KPI reports and ensure that the targets are achieved.
If not, analyze and drill down drivers and recommend actions.
• Work with planning and logistic teams. Optimize operations to increase
productivity and provide efficient cost.
• Collaborate daily with the sales department
• Manage strong relationships with our operational center located in Lisbon
(Portugal) to ensure the quality and processes are meeting the business and
system requirements
• Continuously drive and encourage improvement meeting all internal and external KPI's

We are looking for

A person that want to be part of a department that transform existing processes and win with Customers, that feels comfortable to work in transformation and change environments.

• Bachelor or Master Degree in Marketing, Business Administration, Finance or Engineering
• Analytic endowment
• Who has passion for working with customers, internally and externally based on trust and want to develop long-term relationships
• A previous experience in customer service, vendor managed inventory planning, sales finance are assets
• Fluent in Dutch, French and English (daily contact with Lisbon)

A person that shows a passion for transformation , an ambition to delight customers with a strong business understanding (link between Operations, Customer Service and Supply Chain). You demonstrate excellent collaboration skills , both internally and as well as externally. Your analytic endowment and your proactivity for customer service improvements will set you apart among the other candidates.
If you have a strong desire to contribute to a Business transformation and to develop trust and long-term relationships with customers externally and internally, than apply by sending your resume and motivation letter.