Cash Collections Supervisor

Job description

NBS Cash Collection Lead Specialist
“Passion, Reliability, Improvement, Discipline, Excellence
= PRIDE”

NBS Center: Lisbon, Portugal.

Nestlé Business Excellence (NBE) was been created in 2014 to lead a major transformation in the Nestlé Group, which aims at providing fuel for growth through the optimization of End-to-End (E2E) flows, the delivery of best in class business services and the support to demand focused organizations.

NBE has three goals: To simplify what can be simplified, standardize what can be standardized and share what can be shared at the highest possible level.

Nestlé Global Business Services (NGBS) is, within NBE, the structure that ensures an integrated service delivery model for Centers of Scale and Centers of Competence, and will hence be at the heart of company changes.

Do you want to contribute to the transformation of the function and to success? Are you interested to join a highly dynamic team passionate by the development of world class business services?

In this position, you will able to lead a multicultural team with passion, energy and desire to learn on a diverse and multicultural environment.

For our NBS Order to Cash Department, located within Nestlé Business Service (NBS) Center, Lisbon, Portugal, we are currently looking for a: Cash Collection Lead Specialist

In supervisor position, you are responsible for leading and coaching the collections team within NBS and in collaboration with the Stakeholders. Strategize effective Collection activities that will contribute to the improvement of the Working Capital to Nestle as a group. Drives towards excellence in O2C by ensuring Global Standards are implemented and business/internal controls are in place. Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives. Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardisation.

Key responsibilities:

· Manage customer/account queries to ensure sales ledger balances are clean on customer account;
· Successful management of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers;
· Responsible to notify Markets of uncollectable debt risks & mitigate where possible;
· Supervise intensive collection activities based on Market Collection Strategy;
· Supervise incoming collection concerns from the customer and internal stakeholders;
· Lead implementation and execution of team’s daily activities and functions in team;
· Ensure Global and E2E compliance for activities performed in team;
· Work on implementation of O2C plans and objectives, in line with NBS Centre and NGBS strategies;
· Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI´s);
· Drive action plans to correct deviations in services and ensure process improvement;
· Perform Continuous Improvements programs and standardization of processes across all markets in scope;
· Promote and support NCE Mindset among the Team. Leverage and capture NCE potential through the usage of DORs/WORs/MORs/GSTD/FI/ and other tools
· Ensure compliance with Nestlé standards;
· Leads the team in establishing and accomplishing objectives as aligned with the stream priorities;
· Evaluates team performance and conducts regular appraisals.

Education and experience:
· Degree in Accounting, Finance, Economics or similar;
· Relevant work experience (3+ years) in Order to Cash/ Collection;
· Demonstrated ability to develop and lead a team;
· Proficiency in English;
· Italian knowledge is a plus;
· Strong computer skills, including SAP and Microsoft Office applications (Word, PowerPoint, Excel);
· Able to propose and implement improvements in procedures;
· Strong problem solving and analytical skills;
· Strong customer focused attitude with a commitment to quality and customer service.

Show us that you have excellent organization skills and follow-up skills, details oriented, that you are able to deliver results under tight timelines. You need to live and model the Nestlé Leadership Behaviors, be adaptable and open-minded, have respect for Standards, be decisive, be comfortable with ambiguity, emphatic and good interpersonal skills.
For further insight on our culture, values and principles, please read our Nestlé Corporate Business Principles on www.nestle.com
The Nestlé Group is the World’s leading Nutrition, Health and Wellness Company with 89,5 billion Swiss Francs in sales in 2016, more than 328,000 employees worldwide and 418 factories in more than 86 countries. We offer an attractive and dynamic international working environment with constant opportunities for development, reflecting our conviction that people are our most important asset. Learn more about our Group and reasons to join us on www.nestle.com .