Customer Service Advisor

Job description

Description:

We are currently recruiting within our Customer Service team in East Kilbride for a Full Time Customer Service Advisor. The shift pattern is 7:00am – 4pm, working 5 days over 7 (40 hours per week)

Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

Key Responsibilities

• Providing new store support for all customers, ensuring first orders placed.

• Participating in inbound and outbound call handling, ensuring all calls are answered within the set service level and completed in accordance with customer ordering deadline.

• Handling all customer's, both internal and external with the highest professionalism, fully understanding customer needs and delivering excellent customer service at all times.

• Managing all customer credits and delivery issues by escalating issues to the relevant depot administrators.

• To undertake any customer projects as needs dictate.

Skills & Experience:

• Min of 1 years experience of working in a telephony/administration fast paced contact centre.

• Complaint handling would be advantageous, as ownership of customer issues and capturing relevant information is a key factor.

• Excellent verbal and written communication skills

• Able to multitask and work within a pressured environment

• Working knowledge of Microsoft word and excel

• Ability to adapt to change

The Process

If you have the skills and experience in the above areas and would like to be considered for this role please apply at www.mullercareers.co.uk

Location:

Scotland

Business Area:

Professional Services

Town/city:

East Kilbride

Country:

United Kingdom

Job type:

Permanent

Hours:

Full-Time

Salary:

Competitive

Application deadline:

5 October 2018

Start date:

ASAP