Services Advisor

Job description

Come as you are!   Do what you love! As a Microsoft Retail Store employee, you have the unique opportunity to impact our company’s mission every single day.  

Microsoft Retail Stores are the hub of cutting-edge devices and services, providing our customers the opportunity to immerse themselves in the latest and greatest in technology solutions that fit into their everyday lifestyle. As a member of our global Stores team, we value your unique perspective, background, experiences, talents and abilities. We are seeking store teammates who will make authentic connections with our consumer and small to medium business customers, who come from all walks of life, and provide world-class service that transforms them into Microsoft-brand fans.    

We provide:

•A work environment that is diverse, inclusive, and welcoming of all

•Training that will make you feel empowered to do your best work even if you aren’t a tech expert

•Career opportunities for all our employees

•Fantastic, comprehensive and competitive benefits for full-time and part-time employees

•Gratitude & recognition for our awesome employees

•Belief that at Microsoft #WeWinAsATeam  

Our Services Advisors are experts in showcasing and interacting with Microsoft devices and software, providing world class service at our Answer Desk in-store. Through these customer engagements, Services Advisors help both consumer and business customers to see what is possible with technology, ultimately empowering them to achieve more through one to one support, personal training sessions, and small group workshops.

Key Responsibilities:

Customer Obsession –

•Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services

•Deliver collaborative and enriching one-on-one training sessions to both consumer and business customers, helping them acquire the skills needed to enhance their knowledge around our products and services  

Technological Capability –

•Identify and communicate potentially complex repair situations to store leadership as appropriate, maximizing time efficiency in resolution with a high-level attention to detail

•Continuously maintain technical knowledge by learning through others, along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture  

Drive for Results –

•Proactively assess customer’s needs and recommend complete solutions that enhances their overall customer experience

•Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally  

Collaboration –

•Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customer’s lives

•Combines resources and joins efforts with teammates to achieve store and company goals      

Adaptability –

•Effectively respond to changing in-store consumer and business environment, circumstances, and situations through customer engagements

•Ability to facilitate business engagement experiences through in store briefings, workshops, events, and demos  

Required Qualifications:

•1 year as a computer technician or helpdesk support or 1 year in a computer or technology education program

•Valid authorization to work in the U.S. is required; no visa sponsorship is available for this position.      

Preferred Qualifications:

•Strong verbal & written communication skills and a high-level attention to detail

•Thrive in a fast-paced team oriented, dynamic, public-facing environment driven to achieve results

•Experience in selling consumer electronics or technology solutions

•Deep understanding of Microsoft products including, but not limited to:   Windows, Xbox, Windows Phone, Surface, and cross-platform services like Skype, OneDrive, OneNote, and Office and how each of those products competes in the marketplace.

•Experience in maintaining a client relationship management database (Microsoft Dynamics CRM preferred)

•Proven success in metrics-driven, consultative service environment

•Previous technology/product/software teaching or training experience

•Microsoft certifications OR experience/education in technology/IT

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

“Existing- Retail”

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to