Service Engineer II
Redmond (King County) Design / Civil engineering / Industrial engineering
Job description
The Microsoft Azure Storage Hardware team is looking for a talented service engineer to:
• Work on distributed systems scaling to Exabytes of storage in data centers around the world.
• Impact millions of customers by powering services like OneDrive, Xbox, Skype, Bing, Office 365, and many other large enterprise customers.
• Work on a fast-paced team with talented engineers.
We are building Microsoft’s cloud storage solution which is a massively scalable, highly distributed, ubiquitously accessible storage system, designed to scale out and serve the entire world. This role is for someone who is passionate about running large scale services and the opportunity to influence the direction of the team at this early stage of exponential cloud growth.
A successful candidate must be hands-on with code, data analysis, and monitoring with a strong sense of ownership. Successful candidates are decisive leaders that are capable of driving through ambiguity amidst evolving requirements, environments, topologies, and workloads.
Responsibilities:
• Obsesses about customer experience and drives cross team hardware monitoring efforts to improve availability, reliability, and performance.
• Analyze real-time metrics to identify and mitigate hardware issues before they become customer impacting.
• Build and operate systems to manage hardware health and capacity.
• Proficient in PowerShell and other means to quickly automate processes to resolve issues experienced by customers.
• Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Azure Storage.
• Leads Engineering and PM counterparts to translate customer, business, and technical requirements into components of a service architecture, and operability
• Be available for an on-call rotation with the ability to troubleshoot and communicate outside of normal business hours
• A strong pragmatic approach to problem solving being prepared to discover problems you’ve never encountered or a problem that has never been seen before
• Demonstrates resilience, and maintains a constructive attitude in times of change.
• Identify and resolve emergent issues, act as a crisis manager and subsequently follow through to prevent problem recurrence using a Problem Management approach
• Creates and implements standards and best practices, drives adoption across partner teams and external hardware vendors
• Drive efficiencies through process improvement and root cause analysis resulting in service maturity and scalability
Skills & Qualifications:
• Experience with Windows Azure / AWS.
• Experience working on large-scale distributed services with on-call responsibilities.
• Firm sense of accountability, ownership for end-to-end project lifecycle with solid project management and communication skills.
• Expertise in problem solving and analyzing hyper scale distributed systems and critical production service environments.
• Strong experience in trouble shooting the entire stack (Infrastructure, hardware, network, software layer)
• Ability to successfully and engage in multiple initiatives simultaneously
• Ability to work well under pressure
• Deals well with change
Requirements:
• 3+ years of software/service engineering experience.
• 2+ years of experience with PowerShell, C# or another similar language.
MSFT:AzureStorage
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.