Field Support Specialist ADMIN

Job description

Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that’s possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations.    

Key Responsibilities              

•      Proactively manage calendar, making decisions on behalf of the Market Managers to prioritize calendar requests based on shifting business priorities to ensure accurate scheduling and appropriate allocation of time              

•      Manage all Market Manager’s travel plans and agendas as needed from the business                

•      Provide support to market recruiters for interview arrangements                  

•      Arranging quarterly offsite market meetings for Store Manager’s within markets.                

•      Communicate and track business priorities throughout all stores, produce regularly scheduled Market Calls              

•      Overall Daily - Weekly - Monthly Reporting based on Market Managers Request.              

•      Week/Monthly follow up with Store Managers to ensure monthly tasks are completed              

•      Support the business by connecting regularly and providing support with Market AP, Recruiting & HRBM              

•      Manage logistics and ensure timelines are met for new store opening staff support              

•      NSO events by supporting/coordinating travel and logistical needs.                

•      Managing the travel and logistical support for Manager of the Quarter              

•      Supporting the learning team with distribution of Mystery Shops - Market Learning Specialist              

•      Assistance in specialty store closing/transition into full line.                  

•      Providing full onboarding support for new Store Managers and Business Sales Specialist and New Market Managers                

•      Prepare and process expense reports on behalf of Market Managers, in compliance with Retail Stores Expenses Policies.                

•      Act as the interim approver for all Store Manager submissions              

•      Act as interim support from tasks cascaded down from corporate to field support.              

•      Monthly review and distribution of Store P&L and Budgets to Store Managers              

•      Manage the collection of store contact info - Org Charts and Store Address List to ensure 100% accuracy.                

•      Monthly audits of IDWEB to ensure every security group is updated with correct employee alias.                

•      Provide general administrative support for market & order supplies for stores as needed

Basic Qualifications

•      Specific 3+ years of experience as Administrative Assistant in fast-paced environment

•      Experience scheduling meetings, events, travel.

•      Proficient with Microsoft Word, Excel, Outlook and PowerPoint applications. Strong organizational, interpersonal, written and verbal communication skills; ability to maintain confidentiality; ability to implement complex calendar and headcount decisions

Preferred Qualifications

•      Prior experience with retail sales, hospitality or high-level customer service experience preferred

•      Some college/secondary education is preferred.  

•      Superior customer service/people rapport building skills, both 1:1 and in a group environment.

•      Problem-solving, presentation skills, and multi-tasking ability.

•      Attention to detail, process oriented, extremely organized; capable of helping others get organized

•      Ability to deal with ambiguity, ability to make independent decisions, be proactive and drive things to closure

•      Capable of juggling multiple projects at once; actively tracking pending items and constantly re-prioritizing tasks based on changing business needs

•      Proven success working in a self-directed environment, demonstrating ability to motivate self.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to