Community Program Manager

Job description

Microsoft Teams is on fire! We’re the hottest v1 product at Microsoft, if not the entire software industry, and we’re on course to totally disrupt the team collaboration space. Even before we launched the press was calling us “the first product to truly compete against hot group-messaging apps” (PC World), and Gartner called us “a real game changer”.

We are looking for a community manager PM to jumpstart our end-user community. As community manager, you will experiment and land new models for customers to engage with the product team. Hard-core project management skills are an absolute requirement – you will need to create and run a well-oiled machine that can scale to tens of thousands of community members. Working closely with our development, marketing, and business teams, you will influence product design, drive multiple projects to completion, and report on results. You will get to interface with real end users, IT admins, and marketing and field staff, so strong communication and organizational skills are an absolute must.

As a member of the core PM team, you will have ample opportunity to share your work and get feedback from executives and customers. Your colleagues will be among the best in the industry - they’ve earned their stripes in startups and v1 products and share an intense passion for delivering an amazing product and user experience.

Key responsibilities:

•         Build a scalable and effective community engagement model in collaboration with engineering and marketing

•         Create and manage a strong user community covering multiple industries, geographies, and roles, targeting 1000+ members

•         Grow community engagement through innovative approaches, which could include events, social media experiences, contests, awards and customer recognition

•         Maintain active participation with users through tools, platforms and other resources

•         Manage vendors, partners, and direct and indirect resources to execute on the community programs

•         Represent the user community in planning and implementation

•         Set benchmarks and report on KPIs to assess effectiveness

•         Contribute to the overall product strategy and roadmap

Requirements:

•         Proven project management competency and experience driving complex initiatives and keeping multiple stakeholders in the loop

•         Strong and very adaptable written communications skills across forums, email, chat, and more

•         Able to work fluidly across many different contexts, both internal and external, yet stay focused on “true north”

•         3+ years in Community Management position or equivalent work

•         Experience and proven success at working with a wide range of tools, systems, and media to build communities, including content management systems, online publishing systems, social media, and video

•         Passionate about working with our users to shape the future of Skype’s business product portfolio

•         Strong indirect leadership and cross-group collaboration skills.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.