Offers “Michael Kors”

Expires soon Michael Kors

Sales Supervisor at Hawthorn Mall, Vernon Hills Illinois USA

  • Glen Iris (HAWTHORN)
  • Sales

Job description



Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

JOB PROFILE: SALES SUPERVISOR

REPORTS TO:
Store Manager/Assistant Store Manager

DIVSION: Retail
To  achieve  personal  and  store  sales  goals,  and  to  develop  lasting  client  relationships.  To  provide  staff  supervision  and  guidance, complying  with  all  company  policies, procedures  and  directives.  To  ensure  the  highest  level  of  customer  service  standards  are  maintained at all times.
MAIN JOB OBJECTIVE: SALES GENERATION

ESSENTIAL JOB RESPONSIBILITIES:
Meet personal and store sales goals

Continue  to  develop  personal  sales  techniques  and  assist  in  the  development  of  associates’  sales  techniques  to  maximize  sales

Utilize elevated levels of sales and service to maximize sales performance

Demonstrate an in-depth knowledge of the merchandise

After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction

Ensure all sales related policies and procedures are maintained

Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE

Support and encourage staff to provide the highest level of customer service

Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books

Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction

Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS

Collaborate  with  store  manager  in  areas  of  risk  management,  physical  security,  store  cash  controls,  and  inventory  management

Assist in the training of sales staff in all areas of appropriate register usage and maintenance

Understand and properly execute all management register functions  

Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/
receiving related paperwork

Participate in inventories

Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/VISUAL

Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times

Assist in the implementation and maintenance of all merchandising/ visual directives

Ensure deliveries are properly processed in a timely manner

Identify product concerns in a timely manner

Communicate inventory needs to support the business goal

HUMAN RESOURCES

Ensure image and grooming standards are professional and reflective of the brand image, at all times

Adhere to work schedule, inclusive of time and attendance

Support and assist in follow-up for all training programs and seminars

WORK EXPERIENCE:
Minimum 2 years specialty retail experience.

We are an Equal Opportunity Employer M/D/F/V

Make every future a success.
  • Job directory
  • Business directory