Part Time Supervisor

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

JOB PROFILE: SALES SUPERVISOR  

REPORTS TO: Store Manager/ Assistant Store Manager

DIVISION: Retail

MAIN JOB OBJECTIVE
To  achieve  personal  and  store  sales  goals,  and  to  develop  lasting  client  relationships.  To  provide  staff  supervision  and  guidance, complying  with  all  company  policies,  procedures  and  directives. To  ensure  the  highest  level  of  customer  service  standards  are  
maintained at all times.

ESSENTIAL JOB RESPONSIBILITIES

SALES GENERATION
- Meet personal and store sales goals
- Continue  to  develop  personal  sales  techniques  and  assist  in  the  development  of  associates’  sales  techniques  to  maximize sales
- Utilize elevated levels of sales and service to maximize sales performance
- Demonstrate an in-depth knowledge of the merchandise
- After closing a sale, monitor all details including: shipping, alterations (if applicable), and special requests to ensure customer satisfaction
- Ensure all sales related policies and procedures are maintained
- Maintain a keen interest in the fashion industry and market trends

CUSTOMER SERVICE
- Support and encourage staff to provide the highest level of customer service
- Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
- Resolve all client problems and complaints quickly and effectively, ensuring client satisfaction
-Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise)

OPERATIONS
- Collaborate  with  store  manager  in  areas  of  risk  management,  physical  security,  store  cash  controls,  and  inventory management
- Assist in the training of sales staff in all areas of appropriate register usage and maintenance
- Understand and properly execute all management register functions  
- Assist in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/
receiving related paperwork
- Participate in inventories
- Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis

MERCHANDISING/ VISUAL
- Ensure the selling floor is neat, organized, stocked and reflects the correct visual image at all times
- Assist in the implementation and maintenance of all merchandising/ visual directives
- Ensure deliveries are properly processed in a timely manner
- Identify product concerns in a timely manner
- Communicate inventory needs to support the business goal

HUMAN RESOURCES
- Ensure image and grooming standards are professional and reflective of the brand image, at all times
- Adhere to work schedule, inclusive of time and attendance
- Support and assist in follow-up for all training programs and seminars
-Minimum 2 years specialty retail experience.

We are an Equal Opportunity Employer M/D/F/V