Offers “Michael Kors”

Expires soon Michael Kors

FT Sales Supervisor - Tacoma, WA

  • Tacoma (Pierce)
  • Sales

Job description



Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

ESSENTIAL JOB RESPONSIBILITIES

• Meet sales goals

• Assist in analysis of sales reports and data to determine the needs of the business and set business strategies

• Set individual sales goals for management team and sales associates, ensuring goals reflect store business goals

 • Continuously motivate sales staff to meet assigned sales and productivity goals

• Support the development of associates’ sales techniques, ensuring utilization of elevated levels of sales and service to maximize sales

• Ensure selling staff is fluent in all aspects of product knowledge

• Demonstrate sales leadership for staff by playing an active role on the selling floor, team selling and coaching in the moment.

• Collaborate with Store Manager to identify marketing opportunities to support sales

• Develop events/incentives that will continue to grow customer base, with particular emphasis on building local market CUSTOMER SERVICE

• Ensure all associates provide the highest level of customer service

• Ensure staff maintains constant client communication through utilizing their client books

 • Manage client database and utilize information to increase sales and client contact

• Resolve all client problems and complaints quickly and effectively

• Empower associates to make decisions in the customer’s best interest that also support the Company’s philosophy OPERATIONS

• Ensure facility maintenance, presentation and organization

• Ensure cash control procedures are properly followed including: bank deposits, safe funds and petty cash

• Control store expenses and maintain budgets, continually striving to reduce costs

• Schedule associates to maintain adequate floor coverage while maintaining payroll budgets

• Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures

• Meet inventory accuracy and shrink requirements

• Understand and properly execute all management register functions

• Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication

• Build and maintain good communication with members of corporate office, regional office, mall office and other stores

• Exhibit proficiency in computer programs used by the Company including: Word, Excel

• Only applicable for Offsite drivers: Responsible for driving product to and from the Offsite location on an as needed basis MERCHANDISING/VISUAL

• Implement and maintain all merchandising directives while partnering with Store Manager to ensure execution of effective merchandising strategies

• Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times

• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

• Identify and communicate product concerns to Store Manager in a timely manner

• Communicate inventory needs to support the business goal HUMAN RESOURCES

• Recruit, train, and develop staff ensuring all positions are filled in a timely manner with qualified personnel

• Support, implement and provide follow-up for all training programs, seminars, etc.

• Continually evaluate the performance of each associate and provide constant feedback to ensure results

• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

• Ensure integrity of payroll and the payroll process

• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

• Assistant Store Manager(s) DIRECT REPORTS

• Sales, Stock, Visual Supervisor(s)

• Sales Assistant(s), Sales, Stock Associate(s)

We are an Equal Opportunity Employer M/D/F/V

Make every future a success.
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