Offers “Michael Kors”

Expires soon Michael Kors

Franchise Assistant

  • London, UNITED KINGDOM
  • Sales

Job description



Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

The Franchise Assistant will support the Regional Manager, Franchise EMEAI, in managing relationships with 7 Franchise Partners across 15 markets, including Middle East, Russia, India and South Africa. The candidate will work cross-functionally with internal and external stakeholders to drive performance of the regions, and will play a key role in achieving operational excellence and improved customer experience across the stores.

JOB RESPONSIBILITIES

Administration and Reporting

·  Manage daily communications with Franchise partners and internal stakeholders
·  Collate weekly trade reports and share with wider business, including EMEAI Executive team
·  Collate and update Peak Trade Calendar
·  Act as the owner of the weekly KPI report
·  Coordinate Franchise-specific projects and events
·  Handle manufacturing defects and follow up on credit notes 
·  Ensure that all Franchise-specific documents are up-to-date and accessible on the shared drive
·  Streamline and continuously improve tools and operational processes to eliminate inefficiencies
·  Compile business overview decks collaboratively with Planning team
·  Organise annual Franchise Operations Summit
·  Organise seasonal Business Reviews with Franchise Partners  

Store Operations and Customer Experience

·  Work with Customer Service, Logistics and Finance teams to promptly address any issues and to ensure timely shipment deliveries
·  Work with Store Design & Construction Teams and manage Critical Path to ensure smooth store openings, renovations and relocations
·  Work with the Buying team on seasonal uniforms and follow up with Franchise partners to ensure that appearance standards are maintained across regions
·  Partner with Retail Operations team to maintain up-to-date knowledge of brand initiatives and best practices
·  Analyse KPI performance and set business strategies 
·  Conduct comp shopping analyses and deliver recommendations based on industry benchmarks and trends

Training and Development

·  Partner with Learning & Development to ensure that all training tools and programmes are effectively rolled out
·  Liaise with Franchise Partners’ Training Managers to provide support and follow-up
·  Launch and manage a shared training tools platform

Communication and Stakeholder Management

·  Build effective relationships with Franchise Partners
·  Attend cross-functional meetings/calls and act as an ambassador for the Franchise Operations team
·  Work with external suppliers and ensure that relevant information, issues and process changes are promptly addressed

REQUIREMENTS

·  Previous experience in Franchise, Retail Operations or relevant field
·  Relevant degree preferred
·  Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)
·  Understanding of cross-cultural communication
·  Experience of working with global teams preferred
·  Strong interpersonal skills and stakeholder management skills
·  Ability to multitask on various projects and prioritise effectively in a fast-paced environment
·  Team player

We are an Equal Opportunity Employer M/D/F/V

Make every future a success.
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