Offers “Merckgroup”

34 days agoMerckgroup

Technical Service Scientist

  • St. Louis, USA
  • Teaching

Job description

A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

 

This role does not offer sponsorship for work authorization.  External applicants must be eligible to work in the US.

 

Your Role:

At MilliporeSigma, the Technical Service Scientist will be a key member of an interactive technical service team that acts as the front line of communications between customers and our technical service specialists.  Our customer base includes Pharmaceutical and Biotech companies, Universities, Hospitals and Government agencies.   

 

·  Provide best-in-class customer support via telephone, email, and internet. 
·  Field basic technical inquiries on MilliporeSigma's products and navigate more advanced technical inquiries to the appropriate specialist within the organization. 
·  Respond to incoming technical inquiries in a quality and timely manner following established procedures, respond to customer inquiries, and resolve issues quickly, competently, and professionally, documenting all correspondence.
·  Analyze and understand our customer’s needs, navigate and escalate customer inquiries to the appropriate specialized technical service department when necessary. 
·  Produce work that is well-executed, accurate, and attentive to detail. 
·  Take ownership of all customer interactions to ensure best-in-class service.
·  Utilize multiple systems to gather and collect information: Oracle, SAP, Lotus Notes, and SalesForce.com.
·  Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
·  Send requested or required documentation to customers.
·  Remain flexible with the work schedule to meet the needs of the organization.
·  Act as a role model of MilliporeSigma's values and best-in-class business practices.   

 

Who You Are:

 

Basic Qualifications:

·  Bachelor’s Degree in any discipline

 

Preferred Qualifications:

·  Bachelor’s degree or higher in a life science discipline
·  Knowledge of the Life Science industry
·  Call center experience
·  Knowledge of Oracle, SAP, SalesForce.com, and PC applications
·  Excellent interpersonal communication and written skills, pro-active problem- solving skills, and the ability to multitask effectively
·  Excellent listening and telephone communication skills and computer literacy
·  Highly motivated and organized, with attention to prioritizing incoming tasks

 

RSRMS

 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

Job Requisition ID:  219369

Location:  St. Louis

Career Level:  C - Professional (1-3 years)

Working time model:  full-time .buttontextf748fab0b60d052d a{ border: 1px solid transparent; } .buttontextf748fab0b60d052d a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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