Offers “Merckgroup”

27 days agoMerckgroup

SFDC Admin

  • Burlington (Chittenden)
  • Teaching

Job description

A career with MilliporeSigma is an ongoing journey of discovery: our 57,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

 

This role does not offer sponsorship for work authorization.  External applicants must be eligible to work in the US.

 

Your Role:

At MilliporeSigma, the Salesforce.com Admin is a key member of an interactive team that supports North American internal customers and collaborates globally within our Salesforce.com, ServiceMax, and SAP.  The team is focused on providing best-in-class user support via collaboration tools such as Chatter.

 

Respond to incoming inquiries in a professional, competent, and timely manner following established procedures.

 

·  Field, research, and answer inquires enabling successful usage of SalesForce.com, ServiceMax, and SAP CRM.
·  Provide weekly, monthly, and ad-hoc training and or training support to internal customers operating within SalesForce using both in-person and virtual modalities.
·  Respond to incoming inquiries in a professional, competent, and timely manner following established procedures.
·  Troubleshoot user issues and provide solutions within Salesforce.com and ServiceMax as well as their connected systems.
·  Monitor and maintain data quality.
·  Analyze and understand internal customer’s needs.
·  Evaluate and escalate CRM enhancement requests from users to appropriate parties for implementation.
·  Collect and document requested and or required improvements for all Salesforce instances.
·  Test and implement system improvements.
·  Identify and suggest specific opportunities for training and development.
·  Bring ideas for improvement, innovation, and increased efficiency to the team for review.
·  Work with various stakeholders to identify, document, and communicate standard business processes.
·  Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
·  Build and manage reports, dashboards, and views of internal customers.
·  Provision new users and maintain access through Role Hierarchy, Public Groups. Quote Configuration, Permission Sets, and Sharing Rules.
·  Maintain the functional areas of data management, contacts, leads, campaigns, opportunities, quotes, and price books.
·  Domestic and or International travel 15%

 

Who You Are:

Basic Qualifications:

·  Bachelor’s Degree in any discipline
·  3+ years of experience with Salesforce.com CRM or similar application

 
Preferred Qualifications:

·  Master’s degree or higher
·  CRM certification
·  CRM experience with Salesforce.com, ServiceMax, and SAP
·  Training or public speaking experience  
·  Salesforce Certified Admin  
·  Experience training users
·  Proven experience meeting the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism and critical attention to quality
·  Excellent interpersonal communication and written skills, pro-active problem-solving skills, and the ability to multitask effectively
·  Highly motivated and organized, with attention to prioritizing incoming tasks
·  Exceptional communication skills both written and verbal
·  Knowledge of the life sciences industry
·  Microsoft Office proficiency

 

RSRMS

 

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

Job Requisition ID:  219511

Location:  Burlington

Career Level:  C - Professional (1-3 years)

Working time model:  full-time .buttontextf748fab0b60d052d a{ border: 1px solid transparent; } .buttontextf748fab0b60d052d a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Nearest Major Market: Boston
Job Segment: ERP, Administrative Assistant, SAP, CRM, Technology, Administrative, Research

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