Sales Support Coordinator

Job description

Sales Support Coordinator

Your role:

The Sales Support Coordinator is a key member of the Bioprocessing Americas Sales Support Team.  The Sales Support Coordinator performs a variety of activities that support our North American Account Managers and customers, serving as a dedicated contact to sales for commercial needs such as quotes, sample requests, and general sales reports and inquires. In addition to directly supporting the sales team, may act as a liaison between Customer Service, Technical Service, Operations, and Quality as necessary in support of sales efforts.

Essential Duties & Responsibilities:

·  Provide best-in-class sales and customer support via telephone and email
·  Process quotation and sample requests
·  Email customers with product/sales information as requested by Account Manager
·  Run sales reports as requested
·  Support requests for account, opportunity, and contact maintenance in SalesForce.com
·  Support process improvement projects as needed
·  Take notes and capture and communicate actions/outcomes from critical customer meetings as needed
·  Assist in reconciling forecast information against orders
·  Track and follow-up on requests of internal partners as needed on behalf of sales

 

Who you are:

Minimum Qualifications:

·  Bachelor’s degree in any discipline  
·  1+ years of experience using multiple computer systems and a combination of the following: Oracle, SAP, Lotus Notes, SalesForce.com, and Microsoft Office programs including MS Word, MS Excel, MS PowerPoint, TEAMS, and SharePoint
·  1+ years of Project Management, SOP or process workflow documentation, or Process/Workflow Improvement experience. 

 

Preferred Qualifications:

·  Excellent interpersonal skills in both verbal and written
·  Excellent time management & organizational skills
·  Produce work that is well executed, accurate, & attentive to detail and take ownership of all interactions; resourceful and willingness to go above and beyond.
·  Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism

 

Job Requisition ID: 210409

Location: Burlington

Career Level: C - Professional (1-3 years)

Working time model: full-time

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Nearest Major Market: Boston
Job Segment: Sales Support, ERP, Oracle, Database, Sales, Technology