IT Support Specialist

Job description

A career with MilliporeSigma is an ongoing journey of discovery: our 60,300 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany. 

 

Your Role: 

The IT Support Specialist will be accountable for the delivery of IT support, services, and customer experience, at our US sites. In this role you will guide customers through all support processes (including Global) when needed.   

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Act as 2nd and 3rd level onsite support for incident management. 

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Work as part of the local IT team supporting all onboarding and transfer requests. 

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Provide support for any integration (M&A) activities. 

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Work with Global teams (Application support, Infrastructure, and line of business) to resolve complicated and advanced IT related issues locally. 

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Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user software and hardware. 

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Always provide a positive and supportive experience for our colleagues.  Seek support from team members in difficult situations. 

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Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available). 

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Periodic on-call support as needed. 

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Engage in Innovation activities such as process improvements, pilots, PoCs, etc. 

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Coordinate uninterrupted IT support and communicate ongoing strategy and execution with internal colleagues. 

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Handle needed inquiries, escalations and establish partnerships with key customers for issues relating to IT Infrastructure and EUS. 

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Travel (Up to 10%) – Mostly within North America; Occasional day trips to offices. 

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Occasional overtime, on-call for off hours as needed  

Physical Attributes: 

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Lift at least 25lbs 

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Sit or stand for extended periods of time  

  

Who You Are: 

Minimum Qualifications: 

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High School Diploma or GED  

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3+ years of experience supporting laptops, desktops, printers, Microsoft Office applications (Outlook, Lync, Skype for Business, Word, PowerPoint, Excel) 

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3+ years of IT experience in a customer-facing role 

 

Preferred Qualifications: 

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Experience supporting mobile devices (iPhones, iPads), including working with MDM solutions such as Airwatch, Intune, Mobile Iron, etc. 

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Microsoft Certifications (MCP, MCSE, MCSA) and experience with Microsoft SCCM 

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Bachelor’s Degree in any field  

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ITIL Certification 

RSRMS

 

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
We celebrate all dimensions of diversity. We believe that it drives excellence, innovation, and human progress. We care about our customers, patients, and our rich mix of people. This diversity strengthens our ability to lead in science and technology.
We are committed to creating access and opportunities for all and empower you to fulfil your ambitions. Our diverse businesses offer various career moves to seek new horizons.
Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to bring their curiosity to life!

 

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html

 

If you are a resident of Colorado or New York City, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request. You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance

 

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

 

As an employee of the Company, you will be required to comply with all of the Company’s COVID-19 safety protocols and policies. The organization has currently suspended enforcement of its COVID-19 Vaccination Policy, but that policy may be reinstated by the Company in its discretion.

Job Requisition ID:  258137

Location:  Danvers

Career Level:  D - Professional (4-9 years)

Working time model:  full-time .buttontextf748fab0b60d052d a{ border: 1px solid transparent; } .buttontextf748fab0b60d052d a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
Unfortunately, we are aware of third parties that pretend to represent our company offering unauthorized employment opportunities. If you think a fraudulent source is offering you a job, please have a look at the following information .

Nearest Major Market: Boston
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