Global Service Engineer

Job description

Global Service Engineer

Your Role:

At MilliporeSigma, the Global Service Engineer will support our efforts to maintain innovative instruments and software applications for our Life Science Research Solutions business.  Your duties will include training Field Service Engineers and Technical Support personnel on how to service and support SMC instruments.  You will also consult with Sales, Service, Customer Support, Operations, Quality, and Product Management teams to ensure quality products are delivered and accepted into the market. 

 

You will be responsible for writing and producing Standard Operation Procedures.  Additionally, you will support the Service team and Technical Support Team with technical support; including: answering customers’ emails/phone calls, remote support, troubleshooting, and on-site visits.

 

This position will involve working closely with both R&D, Service & Production departments to facilitate info/updates/change requests between departments

 

Who You Are: 

Minimum Qualifications:

·  Bachelor’s Degree in Electro-mechanical, Mechanical, or Opto-electronic engineering or related Technical discipline with 3+ years’ experience in servicing instruments with complex software and hardware

 

Preferred Qualification:

·  Excellent communication skills (written, verbal, and presenting in front of multidisciplinary groups)
·  Experience performing group service trainings
·  Technical documentation creation and editing experience
·  Ability to travel based on project and business needs
·  Knowledge of DITA-based documentation systems preferred
·  Working knowledge of optical, mechanical and electrical systems preferred
·  Experience with paper-based & video-based technical documentation a plus

RSRMS

Job Requisition ID: 198480

Location: Seattle

Career Level: C - Professional (1-3 years)

Working time model: full-time

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Nearest Major Market: Seattle
Job Segment: R&D, Technical Support, Research, Customer Service, Technology