Offers “Merckgroup”

8 days agoMerckgroup

German speaking Service Desk Agent

  • Budapest (Budapest)
  • Teaching

Job description

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

 

Your role:

As a Service Desk Agent, you will be on the front line of the support architecture for the German speaking internal colleagues. IT Service Desk is responsible for capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or escalating as required. You will provide remote assistance and troubleshoot IT related issues for German speaking colleagues via call, chat and web, resolve Incidents and Service Requests based on standard procedures in line with global policies, register, Prioritize and Categorize tickets in the ITSM ticketing tool as well as follow up on existing cases and provide status updates as required. You will work with other IT teams to coordinate resolution of complex issues and minimize disruption to the business and ensure highest satisfaction.

 

Who you are:

·  Excellent communication skills in German and intermediate in English
·  Experienced in Microsoft standard desktop applications including Word, Excel, PowerPoint and Outlook
·  Demonstrated experience supporting customer interactions and troubleshooting
·  Min. 6 months of experience in IT Service Desk / Helpdesk / Technical Support
·  Basic ITIL Knowledge, Knowledge on Windows/Networking/General IT
·  Service oriented with a problem-solving attitude

 

What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

 

Curious? Apply and find more information at https://jobs.vibrantm.com

 

We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

 

Job Requisition ID:  220162

Location:  Budapest

Career Level:  C - Professional (1-3 years)

Working time model:  full-time .buttontext1722e80f7dc3f6d2 a{ border: 1px solid transparent; } .buttontext1722e80f7dc3f6d2 a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

Job Segment: Service Desk, Technical Support, Help Desk, Information Technology, Customer Service, Technology

Make every future a success.
  • Job directory
  • Business directory