Offers “Merckgroup”

38 days agoMerckgroup

Digital Client Success Manager

  • Stockholm (Stockholms kommun)

Job description

A career at our company is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.


Your role:
The Digital Client Success Manager serves as the primary point of contact for generating sales of products by focusing on selling to a defined regional group of end user accounts. This position will coordinate all customer support functions, including field and office-based specialists to help our customers meet their objectives and maximize business opportunities. All Digital Client Success Managers are therefore expected to utilize available resource with an emphasis on the digital suite of tools, keep systems updated at all times in order to track and report sales activities and share account knowledge, achieve and exceed sales targets, ensuring a sustainable, profitable and plannable growth. The Digital Client Success Manager will also utilize call planning, pipeline management, lead identification and qualification, proactive sales calling and performance monitoring to drive the sales and achieve set sales targets.

The Digital Client Success Manager also serves as the primary point of contact for the lead decision maker and central procurement of strategic accounts for our products and services. This role includes identifying and approaching key opinion leaders within the strategic account to promote our brands and portfolio. The Digital Client Success Manager must be able to negotiate and close deals that are profitable to company and fair to our customers. 

The Digital Success Manager is also responsible for managing tenders together with the tender management team.


Who you are:

·  Relevant Life Science scientific degree
·  1-2 years of sales experience
·  Fluent Swedish and English
·  Additional Nordic language will be an advantage
·  Strong communication and interpersonal skills
·  Good business acumen and able to produce and interpret sales data in various formats
·  Self-motivated, able to prioritize, strong organizational and time management skills


The position is home based. 


What we offer:  With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!


Curious? Apply and find more information at


We are committed to promoting a diverse and inclusive workforce. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.


Job Requisition ID:  221150

Location:  Stockholm

Career Level:  C - Professional (1-3 years)

Working time model:  full-time .buttontextf748fab0b60d052d a{ border: 1px solid transparent; } .buttontextf748fab0b60d052d a:focus{ border: 1px dashed #eb3c96 !important; outline: none !important; }

Careers during Covid-19
Thank you for visiting our careers website, we are always looking for curious minds to join our teams. We understand how much the world is being impacted by the Covid-19 crisis and we want to assure you that your safety is very important to us. To ensure that everyone’s health is protected, instead of a standard face-to-face interview, it is likely that you will be offered alternative digital interview options.

US Disclosure
The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law.  This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.

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