Client Services Team Leader - Defined Benefits

Job description

The Client Services Team Leader is responsible for overseeing the day-to-day management and development of a client team. To fulfill this role, the Team Leader will:
· Maintain a high level of professionalism and sense of urgency to ensure client and participant expectations are consistently met; extensive contact with clients and Mercer consultants
· Serve as a subject matter expert on the client's plans and administrative procedures; serve as the key resource for day-to-day issues
· Ensure that the team delivers quality service to our clients, accuracy and time standards are consistently met; direct the team to handle plan or client specific questions; keep the team updated on client's plan and benefit regulations by testing their knowledge and through training and development
· Manage client business process and identify areas for continued improvement; may support more then one client team based on project scope and complexity

Desired profile

·  Bachelors degree
·  Three to five years experience in health & group benefit administration
·  Strong proficiency with MS Excel and Word (proficiency in MS Access & MS Project highly preferred)
·  Previous experience creating business processes for project implementation
·  Excellent problem solving and analytical skills; proven ability to research, follow up and resolve complex issues or problems surfaced by the team
·  Strong supervisory and leadership skills; ability to model desired work values and practices for other team members
·  Ability to create a team setting that encourages both individual and team accomplishments; ability to establish goals and evaluate the performance of team members
·  Excellent oral and written communication skills; ability to present complex issues/data with a high level of clarity and impact
At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees — whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer.

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits. For more information about our company, please visit us at: http://www.mmc.com/ . We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity .

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.