Client Service Analyst - III, H&B

Job description

At Mercer, we make a difference in the lives of more than 110 million people every day by advancing their health, wealth, and careers. We're in the business of creating more secure and rewarding futures for our clients and their employees — whether we're designing affordable health plans, assuring income for retirement or aligning workers with workforce needs. Using analysis and insights as catalysts for change, we anticipate and understand the individual impact of business decisions, now and in the future. We see people's current and future needs through a lens of innovation, and our holistic view, specialized expertise, and deep analytical rigor underpin each and every idea and solution we offer. For more than 70 years, we've turned our insights into actions, enabling people around the globe to live, work, and retire well. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. At Mercer, we say we Make Tomorrow, Today. Visit www.mercer.com for more information and follow us on LinkedIn and Twitter @Mercer

Mercer LLC and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

We currently have an exciting career opportunity to join Mercer's Benefits Administration business, a growing segment of Mercer that administers large employers' health and retirement benefits programs.

As a Client Services Analyst in the Health & Benefit department, you'll apply your critical thinking, data analysis, and problem solving skills to oversee daily operations, resolve issues, and respond to client requests. In this dynamic role, you'll have the opportunity to partner with other colleagues and teams, while maintaining responsibility for your own independent work. As you gain in-depth knowledge of the ever-changing health care industry, you'll also discover the potential for a broad range of professional advancement opportunities. If you are proactive, enjoy working in a fast-paced environment, can multitask and manage your time effectively while maintaining a customer focus, Mercer would like to offer you a rewarding career. Join us as we help millions of benefit plan participants live, work, and retire well.

Primary Responsibilities:



· Lead daily operational processes required to administer your client's health and benefits program.

· Respond to client requests for reports, data, and participant information.

· Coordinate with various departments to ensure client tasks are completed in a timely manner.

· Analyze issues, determine solutions, and ensure client satisfaction.

· Partner with members of the Participant Services and Implementation teams to address specific operational inquiries and challenges.

· Take on increased responsibilities, new projects, and expanded client interaction.

· Develop a solid understanding of applicable benefit rules and regulations.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients.

Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Desired profile

Core Competencies and Requirements:



·  BA/BS degree preferred.

·  Ability to prioritize and manage multiple projects simultaneously.

·  Strong critical thinking and problem-solving skills.

·  Comfortable working with data, including advanced Excel knowledge.

·  Self-starter, fast learner, quality conscious, and committed to meeting deadlines.

·  Attention to detail.

·  Strong oral and written communication skills.

·  Motivation to take on new challenges.

·  Ability to work independently and in a team environment.

·  Knowledge of SQL a plus, but not required.

·  Knowledge of the health and benefits industry a plus, but not required.

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity

Marsh & McLennan Companies and its affiliates are EOE Minority/Female/Disability/Vet employers

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