Case Specialist

Job description

The Case Specialist is responsible for case coverage as assigned and working with the surgical team to insure that quality care is given to the patient.  The Case Specialist works with the surgical team members in providing clinical product assistance to the Surgeon by being familiar with the surgical procedure, instruments, supplies and equipment.  Prepare and provide appropriate instrumentation and supplies during surgery, prepare and maintain a sterile field before and during the surgical procedures, anticipates the needs of the surgeon intra-operatively, appropriately plans and prepares to meet those needs. Also provide a safe working environment in the operating room for the patient and fellow team members, maintain all instruments and equipment used during the procedure and is accountable for all items on the sterile field during the surgical procedure.

Position Responsibilities

Acquires and maintains current knowledge of perioperative surgical technology practice and hospital policies and procedures. 
Demonstrates competence in assisting with surgical procedures and acts as a cohesive member of the operating room work team and demonstrates appropriate interactions with all hospital service providers. 
Demonstrates comprehensive knowledge of surgical procedures, instrumentation, and equipment and implements interventions based on the plan of care as developed by the surgeon and as appropriate to the type of surgical procedure. 
Perform the assembly and preparation of sets/kits for surgery including Quality Control audits of sets/kits. 
Perform maintenance of instrumentation and equipment and assembles and checks equipment and supplies pre-operatively and communicates needs to circulator prior to bringing patient in room. 
Assists in maintenance and care of surgical instrumentation and troubleshoots equipment according to standard procedure. 
Pulls hospital consignment sets from shelf. 
Moves loaner sets from hospital receiving dock to Central Sterile. 
Checks in sets and extras at Central Sterile. 
Verify properly cleaned/sterile surgical sets/kits. 
Sets up trays with inventory that will most likely be used. 
Provide intra-operative clinical product support. 
Responds to clinical product issues as they arise during surgery. 
Documents implant use from surgery. 
Ensures that 100% of received inventory and returned inventory matches with shipping documents. 
Reconciles inventory/usage as well as missing inventory. 
Collects products and delivers to Central Sterile. 
Obtains purchase order number for the hospital and invoices the customer. 

FUNCTIONING FACTORS 

Knowledge:   Requires advanced knowledge of surgical and/or clinical techniques. 

Problem Solving:  Determines surgical procedures and techniques to follow and draws conclusions and makes recommendations. 

Discretion / Latitude:  Works under minimal supervision, direction given by the Sales Representative or District Sales Manager.  Independently determines and develops approach to solutions. May provide direction to the Field Inventory Associate. 

Impact:  Failure to obtain results or erroneous decisions or recommendations would typically result in significant impact on patient, customer surgeons and operating room staff, Sales Representative concerning case coverage, scheduling requirements, or surgical instrumentation clarifications. Interacts internally with field sales staff and field inventory staff.Physical Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.  The employee is occasionally required to reach with hands and arms.  The employee is occasionally required to reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.    Specific vision abilities required by this job involve normal vision.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

ABOUT MEDTRONIC:

Together, we can change healthcare worldwide.  At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday.  It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team.  Let’s work together to address universal healthcare needs and improve patients’ lives.  Help us shape the future.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.  In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http :// www.uscis.gov/e-verify/employees

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

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Desired profile

Basic Qualifications
Bachelor Degree and 1 year operating room experience 
OR 
Associates Degree or Graduate Certificate in a Life Science or Technical Discipline and 2 years of operating room experience

Desired/Preferred Qualifications

Knowledge of Spinal and/or Orthopedic surgical instrumentation is preferred. 
Basic Anatomy and Pathology of the spine is preferred. 
Strong communication skills, both oral and written. 
Good interpersonal skills. 
Ability to work in a fast paced environment. 
Ability to work well under pressure and maintain positive, enthusiastic attitude. 
Eagerness to learn and expand responsibilities. 
Ability to work effectively in a team environment and build strong working relationships. 
Demonstrate professionalism and exhibit a professional appearance and positive company image to the public.