MEDIA MARKT ESPAÑA
Internship El Prat De Llobregat, SPAIN
Job description
MEDIA MARKT ESPAÑA
Descripción de la oferta
Media Markt, a multinational consumer electronics company, is looking for an ITSM Technical Tool Engineer to join its team located in Head Quarters of El Prat de Llobregat.
As a team member of the ITSM, a Technical Tooling engineer will be involved in a technical support team.
Principal functions:
- Responsible for the configuration / development of the ITSM System (IT Service Management). To include:
· System Integration ITSM.
· Definition of Processes based on ITIL best practices.
· Support ITSM systems.
- Be a liaison between the organization and the Third Party Tool Vendor. Identify upcoming trends and innovations, translating this into recommendations and ideas for improving the Managed Service Environments.
- Work to develop strategic plans and vision for the standardization of The ITSM Tool Environments. This includes short and long term strategic planning and service improvements.
- Monitoring/Reporting design, development, and maintenance
- Supports and maintains existing applications, databases, and interfaces
- Ensures that all development work follows basic agile software development.
- Create if necessary custom documentation and procedures.
- Contribute as a technical team member on IT projects and liaise with Build/TSM's during the onboarding of new product.
- Actively learns and continues education on the management applications based on openportal development technologies in use.
- Participate to the installation, development, documentation, migration and tuning of the ITSM Architecture
- Be an ITSM/Tooling Engineer point of contact for the other teams
Requisitos
Requisites:
- University degree in Computer Science, Engineering or IT related areas
- Minimum of 3 years of related experience.
- Knowledge of ITSM Tools (eg. ServiceNow, Cherwell or BMC Remedy).
- High Knowledge of Java and Java Script, SQL queries.
- Ability to work under pressure and meet deadlines.
- High Knowledge office (MS Excel, Word etc).
- High knowledge of databases (MS SQL/MySql/Oracle).
- Knowledge of HTML, XML and Webservices.
- Knowledge of ITSM best practices (ITIL).
- Knowledge OS (Windows, Linux).
- Must be able to speak & write fluent in English.
Desired profile
Requisitos
Requisites:
- University degree in Computer Science, Engineering or IT related areas
- Minimum of 3 years of related experience.
- Knowledge of ITSM Tools (eg. ServiceNow, Cherwell or BMC Remedy).
- High Knowledge of Java and Java Script, SQL queries.
- Ability to work under pressure and meet deadlines.
- High Knowledge office (MS Excel, Word etc).
- High knowledge of databases (MS SQL/MySql/Oracle).
- Knowledge of HTML, XML and Webservices.
- Knowledge of ITSM best practices (ITIL).
- Knowledge OS (Windows, Linux).
- Must be able to speak & write fluent in English.
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· Ubicación: El Prat de Llobregat (España)
· Contrato: Indefinido
· Jornada laboral: Tiempo completo
· Sector: Internet y tecnología
· Vacantes: 1
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