Offers “Mars”

Expires soon Mars

Sale Sup Rep

  • USA
  • Administration

Job description

A mutually rewarding experience.

Work. Realize your ambitions. And realize there’s more to being in business than just making a profit. That’s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet.  What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability.

Because it’s never just about a single person, a single project or a single brand. It’s about how you can grab everything that’s within your reach here and use it to pursue mutual, long-term gain. It’s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we’ll all be a little better off. It’s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job.

Mars has net sales of more than $33 billion, operates six business segments including Petcare, Chocolate, Wrigley, Food, Drinks, Symbioscience, and more than 75,000 Associates worldwide that are putting its Principles into action to make a difference for people and the planet through its performance.

Mars brands include: Petcare – PEDIGREE®, ROYAL CANIN®, WHISKAS®, BANFIELD® Pet Hospital, CESAR®, SHEBA®, DREAMIES® and NUTRO®; Chocolate – M&M’S®, SNICKERS®, DOVE®, GALAXY®, MARS®, MILKY WAY® and TWIX®; Wrigley – DOUBLEMINT®, EXTRA®, ORBIT® and 5™ chewing gums, SKITTLES® and STARBURST® candies, and ALTOIDS® AND LIFESAVERS® mints. Food – UNCLE BEN’S®, DOLMIO®, EBLY®, MASTERFOODS®, SEEDS OF CHANGE® and ROYCO®; Drinks – ALTERRA COFFEE ROASTERS™, THE BRIGHT TEA COMPANY™, KLIX® and FLAVIA®; Symbioscience – COCOAVIA® and WISDOM PANEL®.

Purpose of Role:

This position is the primary contact for external customers, internal customers and sales & operations support for the Mars Drinks North America (MDNA) business. The focus of this role is to provide customer satisfaction, reporting accuracy and process improvements in all areas of responsibility. This position requires customer centricity, business ownership and a passion for drinks.  This position will also be the owner of various business processes as assigned.  These business processes include, but are not limited to: Technical Support, Recycle Your Freshpack, Salesforce.com, Master Data, and Web Shop Support.

 

  Principle Accountabilities:

·  Works with customer service organization providing support to distributors, the sales team and general business operations.  Must be a team player and a self-starter that can cope with changing information and heavy inter-departmental interaction.
·  Owns, drives, and evolves specific business processes as assigned
·  Build customer-centric relationships with distributor partners at all levels to anticipate and exceed customer needs
·  Staffs the customer service 800 line
·  Processes orders and provides account management for established customers including delivery negotiation, expediting and order status communication within an industry and geographical location
·  Answers Salesforce.com and email inquiries from distributors

 

Decision Making Authority and Impact:

            Recommendations:

            Business Process adjustments

            Exceptions up to $1000.00

 

Key Experiences:

·  2-5 years Customer Service Experience
·  Sales or Marketing experience a plus
·  The ability to develop intimate customer knowledge
·  Creativity and risk taking
·  Drive for learning & development
·  Analytical and problem solving ability
·  Excellent interpersonal and relationship building skills
·  Influencing skills
·  Ability to handle pressure, multitask effectively, and say ‘No’ when appropriate
·  Ability to get things done through motivating others
·  Accuracy and attention to detail
·  Work independently to maintain the integrity of databases

 

Desired Education:

·  Bachelor’s Degree (Business Administration, Finance, MIS, or Computer Science major preferred)

 

 

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Make every future a success.
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