Offers “Marriott”

Expires soon Marriott

Welcome Desk Agent / Front Desk Agent / Receptionist

  • London (Greater London)
  • Sales

Job description

Job Number 24048563
Job Category Rooms & Guest Services Operations
Location W London, 10 Wardour Street, London, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management


Come and join our distinctive hotel and bold brand W part of the Marriott Luxury hotel collection, in the heart of London. 

Located in Soho, every main attraction in central London orbits this luxe landmark hotel within walking distance. It's a pedestrian's paradise for shopping, food and entertainment. Everything from Leicester Square to Carnaby Street and Covent Garden is a love letter to your hedonistic heart. With 192 luxurious rooms and suites with a playful design and a touch of Cool Britannia.

Your role would require you to: 

·  Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. 
·  Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. 
·  Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. 
·  Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. 
·  File guest paperwork or documentation. 
·   Create whatever whenever moments with guests you have connected with
·  Run and check daily reports, contingency lists, and credit card authorization reports. 
·  Supply guests with directions and information. Operate telephone switchboard station. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. 
·  Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Are you? 

·  a team player
·  looking for reception team that's a little different
·  do you want to bring your personality to work every day?
·  be part of a global brand and have the opportunity to grow your career with Marriott
·  Comitted to sustainability causes or local community or well being, well do are we

Then apply here

What you will get

A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

·  28 days holiday including bank holidays increasing to a maximum of 35 days.
·  Discounts in the AWAYspa, Perception bar and Lounge
·  Length of service rewards and invitations to recognition events
·  Monthly/yearly recognition schemes
·  Extensive training both internally and externally
·  World-class career opportunities internationally within Marriott hotels tailored to your specific needs.
·  Heavily discounted room rates for you & friends and family - why not, we are after all the largest hotel company in the world!
·  Complimentary meals on duty 
·  Complimentary dry cleaning - we do like to make an impression!
·  Pension scheme to help you save for the future
·  Cycle to work scheme.
·  Access to major high street discounts so you can treat your friends and family.

Just the usual bits

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.

Make every future a success.
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