Waiters / Waitresses

Job description

Key tasks

GENERAL PURPOSE:
To serve Food & Beverage to the guests in the assigned station / place of work in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room Service, Pool Restaurant) in order to maximize guest satisfaction and return clientele.

To be flexible and extend job duties and responsibilities, which do not distinctly differ in nature from the original assigned work, including re-assignment to alternative departments and areas if required, to meet business demand and guest service needs.

MAIN RESPONSIBILITY

Operational:
• To provide a courteous, professional, efficient, and flexible service at all times, following the hotels Standards of Performance.
• To perform all duties and tasks in the assigned Place of Work to the standard set.
• To be entirely flexible and adapt to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated and assigned to another Department as per Master Task List for that Department
• To ensure that health, hygiene and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures.
• To be responsible for the food hygiene and safety of the outlet by ensuring that all equipment’s are working properly and are trained to work safely with it.
• To perform opening and closing procedures established for the Place of Work as assigned.
• To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
• To keep food & beverage consumables to par level, ordering and rotating.
• To assist in conducting monthly inventory checks on all operating equipment and supplies
• To be knowledgeable of municipality policies and regulations when it comes to food handling.
• To be fully conversant with all services and facilities offered by the hotel.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English
Optional languages Arabic

Essential and optional requirements

- Desired candidate should have a minimum of 2 - 3 year experience in similar role in Hospitality industry
- Must be computer literate with effective communication skills and an excellent command of written and spoken English.
- Should possess a strong character with a harmonious attitude to lead a multi-cultural team to reach the set goals of the department.
- The ideal candidate will be a hands-on professional with a passion for service quality and excellence.
- Outgoing, creative and eager to share the HEARTIST philosophy and AccorHotels values with guests and associates.

·  Access
·  HACCP
·  Micros