Telephone Operator 宾客服务中心接待员

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Job Summary

To ensure

l Responsible for prompt handling of all Butler Service requests during the shift

l Ensure prompt, polite and accurate handling of all telephone calls and messages

l Be completely familiar with the hotel's telephone system and related functions, i.e. voice mail, fax mail, paging system etc

l Accurately collect and accumulate information on Guests Needs, request and Preferences in order to improve anticipation.

l Be proactive in all Guests services and problems Cooperation and teamwork with other sections and departments

l Rotate your job responsibility throughout the Front Offices Department

l Ensure that staff adhere to the hotel's policies and procedures when carrying out their duties

l Be completely familiar with Fire Emergency Procedures and Communication Department's role in emergencies and ensure all GSA's knowledge of these procedures

l Ensure that operating equipment is kept in good working order