Posting Date Mar 01, 2021
Job Number 21016246
Job Category Sales & Marketing
Location The Ritz-Carlton Jakarta Pacific Place, Jl. Jendral Sudirman, Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia VIEW ON MAP
Brand The Ritz-Carlton
Position Type Management
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
Responsible for proactively soliciting and managing Business opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
Education and Experience
∙ Minimum 2 years of experience in the sales and marketing, preferable for Government and Embassy Segment
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
∙ Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
∙ Partners with group/catering counterpart to effectively manage the business opportunity.
∙ Responds to and manages larger and more complex incoming opportunities for the property
∙ Identifies, qualifies and solicits new business to achieve personal and each property’s revenue goals.
∙ Focuses efforts on group/catering accounts with significant potential sales revenue.
∙ Designs, develops and sells creative catered events.
∙ Maximizes revenue by upselling packages
∙ Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
∙ Closes the best opportunities for each property based on market conditions and individual property needs.
∙ Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
∙ Handles complex business with significant revenue potential as well as significant customer expectations.
∙ Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
∙ Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
∙ Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
∙ Provides excellent customer service in order to grow share of the account.
∙ Executes brand’s Customer Service Standards and property’s Brand Standards.
∙ Executes and supports the business Customer Service Standards and property’s Brand Standards.
∙ Participates in and practices daily service basics of the brand.
∙ Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
∙ Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
∙ Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
∙ Works collaboratively with off-property sales channels (e.g., , Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
∙ Manages and develops relationships with key internal and external stakeholders.
∙ Uses sales resources and administrative/support staff.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.